Global Technical Support and Service Manager

Requirements:

• Bachelor’s degree in Instrumentation / Electrical / Electronics / Mechanical / Chemical Engineering or

Business is required. MBA Degree preferred

• 5-7 years customer/technical support/relations experience with a flow measurement company that sells

products globally. 

• 5-7 years' experience in Field service work, industrial instrumentation installation and maintenance. 

• Strong commercial/customer facing experience.

• Must be able to travel domestically and internationally. 

Other Skills and Abilities:  

• Must have analytical and problem-solving skills

• Experience in implementation and maintenance of “lean office” processes is preferred.

• Experience in working with oil and gas customers preferred.  

• Knowledge of custody flow measurement products/applications a “plus”  

• Custody transfer experienced is preferred.  

• Ability to interface effectively with field sales management, sales force, Daniel representatives, Daniel’s senior

management, engineering, manufacturing, quality control, finance, IT and world area customer care leaders. 

• Ability to comprehend and interpret engineering drawings, quality systems requirement and customer

specifications. 

• Proven track record of establishing and meeting commitments. 

• Action-Oriented-Energetic, approaches challenges and projects with perseverance.  

• Demonstrated ability to use independent judgment to identify improvement opportunities and organize resources

to address them 

• Strong communication skills and demonstrated ability to develop these skills in others 

• Must have ability to work in a team environment 

• Professional, sales and service-oriented demeanor 

• Strong interpersonal skills with the ability to mediate conflict between team members 

• Ability to self-manage workload and prioritizes with general supervision. 

• Solid personal computer skills with strong capability with Microsoft offices products like Excel, Word &

PowerPoint. Knowledge of ERP Systems 

Competencies:

•Customer Focus

•Drives Results

•Decision Quality

•Directs Work

•Drives Engagement

•Develops Talent

•Instills Trust

•Courage

Send your resume to mcruz@daniel.com or recursoshumanos@daniel.com