CodeSignal is on a mission to discover and develop the skills that will shape the future. We can not wait for you to join us to pursue this mission together!
Our skills assessments and AI-powered learning tools empower high-performing teams to go beyond skill gaps and help individuals cultivate the skills they need to level up. Some of our latest accomplishments include:
Being recognized by TIME magazine as one of the World's Top EdTech Companies of 2024
Getting Certified as a Best Place to Work 2023-2024
Seeing Cosmo featured in Times Square three times in as many months.
The Role
We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.
What Makes a Signalite?
Signalites are the incredible people who make up CodeSignal's global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what's right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
Day-to-Day
Understand CodeSignal's mission, values, and current goals to reach meaningful new support milestones quarter after quarter
Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
Have a clear understanding of the needs and workflows of users
Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
Delight users through effective and efficient communication and resolution of issues
Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
Maintain communication with users and internal stakeholders to ensure an excellent user experience
Basic Qualifications
2+ years experience in a support role (preferably with B2B or SaaS)
Excellent written and verbal communication skills
Proficiency in at least one programming language
Ability to remain focused and flexible despite competing priorities
Organizational, research, and time-management skills
Strong troubleshooting and problem-solving skills
A collaborative, helpful, and empathetic team player
A quick and agile learner that can adjust strategies quickly
Able to effectively identify severe issues and escalate them properly
This role is open to full-time candidates anywhere in the U.S. with a minimum 5-hour overlap with PST working hours
Excited about joining a fast-paced startup and working harder than they have ever worked before.
Salary Projection
In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total salary in the range of USD $70,000-$110,000. This range is based on San Francisco benchmarks and encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate's level of experience, growth trajectory, and local labor market. Employees' compensation is reviewed and adjusted regularly.
Why You'll Love It Here
🌐 Globally distributed, fully remote team
💰 Competitive salary, equity, and bonus comp packages
🩺 Medical, dental, and vision coverage
💸 401k matching (US) or pension fund contributions (Global)
🏝 Unlimited time off policy
📚 Learning & Development benefits
💪 Physical & Mental health benefits
💻 Equipment, Productivity benefits & generous home office setup stipend
🥳 Team activities and get-togethers to connect with your fellow Signalite
💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company
We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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