Job Title: Global Security Operations Center Manager
Location: San Jose, CA
Salary: $100,007.96 / year
Who is GardaWorld?
GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for an Account Manager to fulfill different assignments for our clients.
Job Description
The Global Security Operations Center (GSOC) Operations Manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The Operations Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of operators on assigned shifts.
Essential Job Functions
Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; Constant improvement of GSOC capabilities
Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
Monitoring and tracking key performance indicators (KPIs) as per client MSA
Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
Provide enterprise detection and coordinated response to physical security, safety and business continuity events
Develop and maintain security-services performance metrics and related reports
Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
Stay at front edge of industry best practices relating to control center security management and related services
The Ideal Candidate Will Possess
Have a Bachelor’s degree
Have a minimum of 7-years of experience in GSOC or a similar role with at least 4-years leading and managing all aspects of a corporate control center
Have extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
Have demonstrated effectiveness in managing complex people, process and technical projects
Have excellent analytical and problem-solving skills to drive process improvement
Be an excellent communicator, whether writing, speaking or presenting
Have demonstrated expertise in developing, implementing and managing control center programs.
Have experience gathering and analyzing data to create useful metrics that support positive change
Demonstrated ability to manage effectively change and conflict
Be adept at managing crises; provide front-line leadership in coordinating responses to a myriad crisis situations
Have the ability to lead a cross-functional team
Be a dependable team player with strong business acuity, enthusiasm and a positive attitude
Possess an impeccable work ethic and a high degree of integrity
Possess general knowledge and understanding of State and Federal Employment laws
Extensive experience using the latest Tools and Technology in the GSOC environment.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions
Whelan Security of California, Inc.
CA Private Patrol Number: 16344
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Security and Investigations
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