Global Product Director, Visitor Management

Are you passionate about shaping the future of security solutions? Do you thrive in an environment that values innovation and teamwork? If so, acre security is the place for you! Join us in making the world a safer place, one innovation at a time.

Position: Global Product Director– Visitor Management

Location: US Remote (East Coast Preferred)

A Bit About Us:

At acre, we're not just creating security solutions; we're crafting peace of mind. Since our inception in 2012, we've been at the forefront of innovation in access control, visitor management, and intrusion software. Join us in our mission to provide top-notch security solutions globally.

What You'll Do:

Our solutions are trusted by all manner of organizations from Fortune 100 Giants to small boutiques, from hospitals to cruise ships. Our diverse customer base demands a high paced and focused engineering effort to deliver the product strategy. We have solutions that are cloud based, as well as hosted in customer environments providing a complex and challenging environment, especially when coupled with the high number of 3rd party integrations we support. Our systems rely on integrations with 3rd party products as well as our own in house developed hardware and firmware.

ACRE’s visitor management solutions allows enterprises to control visitors to their facilities giving a branded experience to the visitor, while providing insights, accountability (for the visitor). From assisted visitor checkin to highly automated digital self service flows, we have a solution that fits your business. Many fortune 100 enterprises depend on our solutions and the tight integrations to other business systems that streamline both the visitor and host’s experience.

Our solutions are not tied to just the enterprise corporation. We have solutions that are deployed in Education, Healthcare, Cruise Lines, Construction, Law Enforcement and many more. We have enviable statistics and capabilities and an ever growing customer base.

At ACRE, the Core Product Manager Skill Set includes, but is not limited to the following:

• Domain Knowledge - Product Managers are expected to be able to share key data and concepts about Visitor Management. They should know the market size, how much of the market we have, which competitors are ahead or behind of us and by how much (features, market share, routes to market, disruptive technologies etc). Product Managers should know what customer pain points need to be addressed, and should be creatively thinking about new approaches, although not with disregard for ‘the past’. Product Managers need to consider both global as well as regional needs and manage the internal view vs the external dynamics.

• Communication Skills - Product Managers should be capable of explaining the elevator pitch of visitor management to any audience in a manner that they ‘get it’ as well as being able to dive into detail when questioned. This should be an engaging, enthusiastic presentation style

• Research Skills - A portion of a Product Managers time should be spent researching and curating what customers need from our products. This can be time spent online, as well as time spent in front of customers either 1:1 or in trade show settings. Great product managers understand the intricacies of their product and their customers and know how to specify and market products that will relieve pain points and retain customers as loyal and supportive customers

• Business Skills - Understanding the market dynamics, competitor cost points and our cost points is an essential part of a Product Managers skill set. Assessing the market for added penetration or new upsell from new features goes hand in hand with this skill set, as does the responsibility for the margin generated by each product in the Product Managers portfolio. General business financial modelling is also an important skill set so that the Product Manager can accurately understand (and present) the contribution of the product to the overall business, or the cost of not enhancing a product in a particular way.

• Strategic Thinking and Planning - Product Managers need to apply both short term and long-term thinking to product and feature set creation. They need to understand the product pipeline and development process, time to market, such that the appropriate features are developed in the right order to maximize value creation. Furthermore, the Product Manager should demonstrate experience of portfolio and business migrations – these needs require ‘big picture’ thinking and mental skills for success

• Coordination – Product Managers need project management skills and strong interpersonal / interdepartmental liaison skills to drive success in product launch activities. Key relationships with Operations, Sales, Product Marketing, Quality and other departments are critical to smooth successful product launches.

In more detail, the Product Manager will take care of

• Responsible for complete product lifecycle management of product portfolio.
• Evaluate and define project prioritizations based on company strategy, market insight, product line strategy and company goals.
• Specify customer facing and internal standards for security in the products and features, up time / SLA requirements, and targets for UI/UX ease of use / accessibility and app store ratings minima depending on the roadmap item.
• In cooperation with the commercial organization, identify and evaluate new product opportunities which will lead to increased competitiveness and revenues.
• Carry out competitive product benchmarking in close co-operation with product experts, sales and R&D.
• Plan and support new product introductions including tasks such as, requirement definition, feature prioritization, implementation sign-offs, field readiness, product documentation and market launch in coordination with Marketing, Technical Support, Operations, Customer Support, Sales, etc
• Ensures availability of comprehensive product documentation, training and marketing collateral.
• Cultivate and grow relationships with internal customers in order to deliver innovative and quality driven products in a timely and effective manner which in turn will lead to external customer satisfaction and business growth.
• Establish good working relationships with our current and future suppliers, a key aspect of the success of this role is relationship based.
• Lead strong backlog grooming and feature prioritization efforts aligned with standard Agile practices, and with market data and business plans that justify the efforts

Education and/or Experience

• Bachelor’s Degree in electronics, information technology, marketing/business or other related field.
• 5+ years’ experience in product or portfolio management or equivalent
• Experience within the security industry sector is an advantage
• Experience in Product Lifecycle Management and New Product Development (agile project development experience is preferred)
• Demonstrable experience driving UI/UX differentiation is a distinct advantage.
• A demonstrable keen eye on new technology and trends and their applicability to Visitor Management solutions.
• Solid international experience owning a global portfolio and managing remote staff
• Demonstrating experience in creating and maintaining key relationships with current and future suppliers and partners is essential – much of the success of this role will be relationship based

Why Acre?

Joining acre isn't just a job; it's an invitation to a dynamic, forward-thinking community. Here, we value disruptors who inject fresh perspectives, pushing the boundaries of security solutions. We view our customers as collaborative partners, crafting unique experiences tailored to their unique needs. Embracing discomfort is our secret sauce, knowing that true greatness and innovative ideas lies beyond our comfort zone. Finally, it’s about being one team, collaborating in a diverse and supportive environment to achieve something extraordinary.

Join acre security if you're ready for a workplace that values innovation, customer-centricity, resilience, and unity – a place where your skills meet limitless possibilities.