Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.
The Role
Creative Artists Agency (CAA) is seeking a Travel Manager to join the CAA Travel team. This individual will be responsible for supporting CAA’s Travel Program in partnership with the international travel lead and support all related travel activities. The Travel Manager will be required to partner closely within the various stakeholder teams to understand their unique travel needs and be able to manage the travel tools, services, partners, and resources with a strong customer experience mindset. The Travel Manager will be dedicated to promoting & driving travel adoption domestically, sourcing small group movements as needed, and provide on-going training and support to CAA’s domestic travelers and their assistants. They are fiscally minded and aware of cost implications of decisions. They actively review and seek opportunities for process improvements and cost savings. The role will report into to the Travel Director with alignment to Global Business Services office.
Responsibilities
Assist domestic travelers with online travel booking tool implementation, administration, trouble shooting and training globally
Provide back up support to the international travel lead by approving trip proposals, managing out of policy travel requests and handling accounting/T&E questions for travelers
Maintain local & regional relationships with CAA preferred suppliers and actively pursue savings and cost reduction opportunities
Be the subject matter expert with regards to CAA’s T&E policies and partner with travel leadership to discern what constitutes a reasonable out of policy travel request
Partner with Travel leadership to establish efficient workflows to achieve and maintain operational excellence
Assist with the monitoring of non-refundable ticket and credits inventory to ensure all tickets on file are exchanged in a timely manner
Document all Travel Department savings from various sources (TripActions, vendors, non-refundable reuse, agent assisted bookings and meetings and events)
Manage travel related to small meetings and events; must have strong knowledge of hotel room block, contracts cancellation, and attritions clauses as well as basic legal protections for CAA
Document all meetings and events booked within Travel Department or outside while creating and maintaining annual calendar to better manage future booking needs
Maintain notes for all travel meetings
Assist travel leadership with approving and monitoring all vendor related funds and document any perks or offerings given to CAA travelers as soft savings
Partner with travel leadership and CAA Security on duty of care, reporting (ad-hoc or ongoing)
Assist travel leadership with all travel and vendor related meetings, events (Travel Fair) and overall vendor relations
Qualifications
5+ years of corporate travel experience at a global company, preferably entertainment/production and high touch travel program experience required
Ability to work well under pressure; meet tight deadlines; manage multiple projects and expectations; and maintain a sharp focus while managing competing priorities.
Attention to detail, strong organization and problem-solving skills are a must
Experience in handling hotel group contracts that includes knowledge of cancellation and attrition clauses and basic corporate legal protections
Strong knowledge of online book tools and ability to do website administration
Ability to show technical expertise in all related categories as well as regional markets
Strong leadership skills and confidence to manage department in absence of manager
Must have the ability to review and comprehend travel reporting
Able to function effectively as part of a loosely coupled but highly aligned team
Flexible, with the ability to pivot and adjust to the needs of the department
Excels in internal customer service
Able to anticipate potential problems and knows when to ask for assistance and escalate issues when needed
Aware that the world of Travel is not a 9-5 job and be prepared to do what it takes to complete tasks and get the job done
Creative and out of the boxing thinking is required, as well as a “yes” attitude for our employees and clients
Location
This role is 100% remote.
Compensation: The annual base salary for this position is in the range of $100,000 - $110,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.
Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.
The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.
CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment Providers
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