Global Account Manager

Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. Together with Optus and our regional associates Airtel, AIS, Globe and Telkomsel, we have a presence in 21 countries. Besides core telecom services, we provide an extensive range of digital solutions. This includes cloud, cyber security and digital advertising to enterprises as well as entertainment and mobile financial services to millions of consumers.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

*** This is a remote position for candidates reside in New York or Chicago Metropolitan Area only.

Purpose of the Job

• Develop new and existing business
• Generate new revenue from Fortune 100 companies to meet an assigned annual sales quota
• Manage customer relationships to ensure customer satisfaction in order to increase sales revenue
• Manage key accounts and develop long term business relationships with customers

Key Responsibilities

• Aggressively generate and pursue sales leads to develop new sources of revenue from corporate customers to meet or exceed annual quota
• Respond to telecommunication requirements and IT related inquiries from potential corporate and international customers
• Manage all stages of the sales cycle including developing leads through cold-calling, qualifying prospects, customized proposal development, contract negotiation, and project implementation
• Follow through with all internal post-sales processes, including submitting paperwork for all order processes, coordinating to ensure services are turned up in a timely manner and any other post-sales issues (i.e. billing, collection etc); work with various individuals across departments to ensure delivery of results
• Provide exceptional customer experience for prospects and clients to develop long term business opportunities
• Complete annual strategic sales action plans
• Forecast business as required by management in order to ascertain demand for products and services
• Support Singtel Global Offices (SGO) customers in Singapore
• Provide competitive market feedback on a regular basis in order to ensure Singtel’s products remain competitive in the marketplace
• Propose business and telecommunication solutions
• Assess client' s existing and future requirements
• Deliver formal customer presentations
• Write and present customer proposals
• Evaluate and select vendors
• Negotiate with customers at the senior management / director levels

Qualifications

• Bachelor's Degree from an accredited university in International Business or a related field. Advanced degree is a plus.
• A minimum of 3 years experience in enterprise level B2B sales and account management
• Knowledge on telecommunication network including voice, data, WAN, datacentre and network infrastructure technologies
• Knowledge on ICT technologies and services including unified communications, video conference, IT security, network optimization, cloud etc
• Understanding of managed services competition and market landscape
• Self-drive, energetic, resourceful, creative and practice good leadership
• Ability to project strong and positive image of self and company
• Legal knowledge in contracting is a plus
• MNC experience is a plus
• Finance knowledge is a plus

Singtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.