General Service Manager

Location: Florida, USA

Job Type: Full-Time

Company Overview:

Our Client are a premier dealership specializing in construction and agriculture equipment, with a strong presence across Florida. Their commitment to delivering superior equipment and unmatched service has established them as a leader in the industry. We are seeking an experienced General Service Manager to oversee the service operations, manage a large team of field technicians, and ensure the highest standards of service across multiple locations in Florida.

Job Summary:

The General Service Manager will be responsible for leading and managing the service operations of the dealership, overseeing a team of 150 field technicians, and ensuring efficient service delivery across eight locations in Florida. This role requires strong leadership, organizational skills, and a deep understanding of construction and agriculture equipment service and maintenance. The ideal candidate will be customer-focused, results-oriented, and capable of driving continuous improvement in service operations.

Key Responsibilities:

• Leadership and Management:
• Lead, mentor, and develop a team of 150 field technicians, ensuring high levels of performance and productivity.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Oversee the recruitment, training, and retention of skilled technicians.

• Service Operations:
• Manage and coordinate service activities across multiple locations, ensuring consistent and high-quality service delivery.
• Develop and implement service policies, procedures, and best practices to enhance efficiency and customer satisfaction.
• Monitor service operations and performance metrics, identifying areas for improvement and implementing corrective actions.

• Customer Service:
• Ensure excellent customer service by addressing and resolving customer complaints and concerns promptly and effectively.
• Maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction.
• Work closely with the sales and parts departments to support customer needs and service requirements.

• Financial Management:
• Develop and manage the service department budget, controlling costs and maximizing profitability.
• Monitor and analyze financial performance, preparing regular reports for senior management.
• Identify opportunities for revenue growth through service offerings and customer contracts.

• Strategic Planning:
• Develop and execute strategic plans for the service department, aligned with overall company goals and objectives.
• Stay informed about industry trends, technological advancements, and competitive landscape.
• Implement innovative solutions to improve service delivery and maintain a competitive edge.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Engineering, or a related field is preferred.
• Experience:
• Minimum of 7-10 years of experience in service management within the construction or agriculture equipment industry.
• Proven track record of managing large teams and multiple locations.