General Manager - Villas at Snowmass Club

Responsible for overseeing the entire operation of the property including the rental program and the Villas at Snowmass Club Association, with support from accounting, sales and marketing, and human resources; orchestrating and maintaining distinctive and memorable service and operational standards; and realizing the objectives of the ownership group. Further, embracing CoralTree Residence Collection’s vision and service culture; promoting unity and teamwork and inspiration amongst all departments; and maintaining a supportive and productive relationship with the ownership group.

Inter-relationships:

To supervise, assist, direct and inspire the resort team to maintain and ensure a high level of service and profitability. To coordinate and communicate regularly with the Managing Director, along with regional team members, other senior company executives and the appointed representative from the ownership group.

External environment:

The General Manager will experience a tremendous amount of contact working with guests, owners, Board or Directors, staff members, and various individuals and groups throughout the Snowmass Village community.

Needed attributes:

The General Manager must possess exceptional leadership skills in general resort operations, guest service and associate relations. He/she must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, exceptional written/verbal communication skills, and be able to guide and direct work teams, individuals and global property operating departments to achieve financial objectives. The General Manager must possess a track record of providing exceptional service experiences balanced with operational efficiency.

Responsibilities

Essential Duties/Responsibilities:

• Achieve property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility, and organize/implement strategic and tactical plans to facilitate this aim.
• Be fully responsible for the operating success of the property.
• Ensure that the selection, training, and ongoing direction for property associates is such that it maintains a high level of job satisfaction/morale/teamwork among associates in all areas.
• Provide innovative/creative thinking and strategies to effectively differentiate the property from its competitive set and exceed fair market share.
• Work closely with the Board of Directors on property ideas and project implementation and completion.
• Schedule regular Board of Directors Meetings and an annual Association Meeting.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity.
• Achieve high levels of profitability, memorable guest service, and customer satisfaction for property guests, with strong operational expertise in revenue management, sales and marketing, rooms, facilities/systems, and other ancillary disciplines.
• Effectively represent the property in the local community, regionally and nationally.
• Ensure the property is operated safely and securely according to property and company accounting standards.
• Responsibility for short- and long- range strategic capital project planning and project management with Board of Directors and CoralTree.
  
  

Qualifications

• Four-year college degree preferred.
• Seasoned General Manager with experience operating and positioning a seasonal resort property, or comparable asset and property.
• Previous experience within an independent group and leisure property environment and association management experience is preferred.
  
  

Leadership skills required:

• Demonstrate skill to build personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates.
• Demonstrate skills to lead the career development of self and others by attracting and retaining a superior and talented management and property team, encouraging and supporting career development, and driving continuous learning.
• Demonstrate skills to manage organizational change productively by driving continuous improvement, building support for change, and adapting to change.
• Ability to demonstrate and live the company’s core values by empowering talented and prepared people, balancing the needs of the ownership group, guests and associates, and demonstrating entrepreneurial spirit.
• Demonstrate skills to embrace and contribute to the vision of the property and communicate/align the team to execute that vision.
• Demonstrate skills to implement and maintain a guest service culture in a long-term, consistent manner in a seasonal environment
• Demonstrate skills to create strategic alignment between owner/company goals, property goals, Board of Directors goals and individual goals to equate to mutually defined success.
  
  

Financial management skills required:

• Thoroughly understand income statements/balance sheets/cash flow/hospitality accounting and internal control principles.
• Strong cost management/operating margin skills.
• The ability to develop and deliver monthly/quarterly forecast and annual operating budgets on a consistent basis.
• Able to develop annual business plans/budgets and then effectively monitor performance against plan.
  
  

Wage Information:

• The salary range for this position is $100,000 - $120,000. Actualy pay will commensurate with experience.
  
  

Benefits:

• As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.
  
  

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

This job posting will close on 06/30/2024 or until the position has been filled.