General Manager - Tewksbury

Tree House is relentless in the pursuit of excellence; crafting and delivering the best products on earth and providing the most gratifying guest experience possible. We are competitive, we start everything with a beginners mind and we look for strong, capable, forward thinking people to support this approach.

The General Manager will be responsible for the overall success of the personnel and operations of their respective Tree House facility, which may include an extensive retail and merchandise space, beer-to-go outpost, golf course, cocktail program, public and private events, and our exceptional culinary program. This is an integral role and well-suited for an individual who has initiative, can get up to speed on our culture and processes quickly, takes pride in minor details, and understands their impact when considered as a collective whole in the brewery. The GM will also have an active role in partnering with the Hospitality Leadership Team to develop and execute successful initiatives and give all guests who visit our locations the exceptional Tree House experience.

This is a full-time position that will regularly work nights, weekends and holidays, with expected travel to our other locations on occasion.

Management Expectations - At Tree House, we have a lot of guests, and each of them deserves and expects the very best from us. This requires hard work, unrelenting focus, and a continued desire to evolve and improve. Since 2011, our culture has been one of energy and passion for the individual Tree House Experience, one guest at a time. We are looking for those who can think on the fly, project optimism, and a can-do attitude for the teams they lead. Tree House is a challenging environment best suited to those who maintain a customer-forward, energetic demeanor in the face of high customer volume and daily pivots. You must demonstrate that you can thrive in this uniquely busy environment.

Below are a few of what we refer to as “active management” responsibilities we expect of our General Managers:

• Responsible for the strategic direction of their Tree House location, overseeing several business units and driving business decisions for the property.
• Advocating for the needs of the property, the management team and the staff, using professional tact, data driven conclusions and strong business acumen.
• Strong understanding of property financials, working closely with the Director of Finance to understand the profit margins of all related business units.
• Responsible for satisfactory QCS’s (Quality Control Scorecards) of your taproom, ensuring overall cleanliness and organization of store/retail/bar area ensuring the overall appearance of Taproom displays and environment are kept at the highest level, including signage, cleanliness & decor.
• Working in partnership with on-site management to identify and understand location specific needs that help drive sales revenue and foot traffic to your location.
• Acting as an ambassador for Tree House policy and procedures, enforcing conduct standards and holding management and team members accountable when necessary
• Championing a positive, innovative, forward-thinking culture through strong leadership, bold action and radical candor.
• Being present, on the floor, interacting with guests and team members regularly, and frequently reporting into leadership with observations of your business operations.
• Using data analytics and comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions
• Taking action on operational decisions that is consistent with available facts, constraints, and probable consequences for the best of the business.
• Knowing when to include others in the decision-making process in order to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
• Overseeing the recruiting, onboarding, and training of direct reports to achieve business objectives and success
• Collaboratively works with direct reports to set meaningful, specific performance goals that align with team goals; identifies measures for evaluating goal achievement; gives timely, appropriate feedback, providing coaching when needed.
• Evaluating business performance and productivity, making and implementing ideas for improvement - ensure alignment of internal processes and resources (i.e., team goals, performance and development plans, staffing, budget) to support building organizational capability in priority areas.
• Researching and identifying growth opportunities, with a strong focus on execution
• Working with the various teams onsite and at other locations, seeing through the adjusted deliveries, release schedules, programs, and events seamlessly
  
  

Leadership Responsibilities - Strive for not just accountability but true ownership of your space. In your position as a leader your role should not simply be a means to an end. If you don’t feel a sense of personal obligation to all facets of your role, then this isn’t the organization for you.

• Leading and upholding accountability for themselves and all direct and indirect reports - from policies to best practices, the GM will enforce the standards of the business at all times. This position provides support to the location managers without removing its own responsibility to both positive and negative outcomes as it relates to all actions, decisions, and deliverables for Tree House Tewksbury. The GM owns mistakes and shares successes.
• Holds strong knowledge of Tree House culture, systems, and pressures; understands the agenda and perspectives of others and balances the interest of one’s own department with those of other departments and the company, as well as the impact of decisions on each.
• Embodying allegiance to the goals, values and principles of Tree House Brewing. Doing what is best for Tree House, thinking like an owner and putting your thoughts into action.
• Translates Tree House’s vision and values into day-to-day activities and behaviors; fosters a deeper sense of purpose in others so that they take actions that support the vision and values.
• Fostering a deeper sense of purpose for team members as it relates to Tree House’s overall mission and vision.
• Leading by example and promoting a positive, engaged attitude, efficiency, strong work ethic, and initiative.
• Embracing resistance to change and finding ways to eliminate the resistance through understanding employee motivation.
• Working tenaciously toward and derives satisfaction from achieving challenging goals; pitches in where required without regard to status, prevents irrelevant issues or distractions from interfering with timely competition of important initiatives.
• Prepares and delivers persuasive, clear messages in a style appropriate to the audience. Exhibits mastery of materials, a comfortable and effective delivery style, and handles inquiries about topics with ease.
• Ensures high quality by dedicating required time and energy to assignments or tasks to ensure no aspect of the location is neglected and obstacle are overcome in order to complete tasks or assignments
• Takes initiative by recognizing the need for action, offering solutions, seeking expertise, and anticipating needs.
• Demonstrates sound fiscal and resource management of people, money, time, consistently looking for opportunities to both enhance services levels and/or reduce cost.
• Finding ways to provide your managers with growth and development opportunities, working with HR to provide opportunities that offer challenge and career satisfaction
• Listening to and fully involving others in team decisions and actions values and uses individual differences and talents.
  
  

Role Requirements

• Minimum 8-10 years of management experience in a high volume or multi-unit hospitality environment
• Associate or bachelor's degree (preferred) in hospitality, hospitality management, business administration or any other relevant field.
• Strong organization and communication skills to discern and address the needs of customers, employees, stakeholders, and company leadership
• Ability to manage competing priorities within a dynamic environment
• A constant learner, able to flourish in a fast-paced, high-growth, entrepreneurial environment.
• Passion for Tree House’s vision and the craft beer business; Strong knowledge of craft beer a plus.
• Expertise in driving efficiency in business despite practical constraints
• Able to work effectively with people at all levels across the organization
• Goal-oriented with ability to demonstrate impeccable integrity, critical thinking, good judgment, sense of urgency and honesty
• Experience in quality control, policy adherence, and other protocols
• Effective leadership skills with experience managing other managers
• Strong understanding of product and labor costs with proven track record of hitting and maintaining target goals
• You are self-motivated and able to work autonomously, with an entrepreneurial attitude
• Ability to multitask and work coolly and professionally in time sensitive situations
• Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed
• Meticulous attention to detail
• Ability to push, pull, bend, and lift in excess of 50 lbs. as necessary to perform required tasks as assigned throughout the workday.
• Must be able to stand, walk for long periods of time
• Ability to work early, long hours with flexibility and the ability to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary to ensure product delivery
  
  

Perks And Benefits

• Health Insurance covered 100% in full for employees, spouses and their dependents
• Dental Insurance, with company contribution
• Vision Insurance
• Wellness Reimbursement
• EAP (Employee Assistance Program)
• Pet Insurance
• Company paid Life and AD&D
• Flexible Spending Account and/or Dependent Care Account
• Complimentary nutrition consultations
• 401K with company match, 100% vested starting at enrollment
• Front loaded paid vacation bank
• Birthday paid day off
• Three personal days per year
• 40 hours of sick time per year
• Paid volunteer hours
• Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products
• Discount of 50% on all products for personal use
• 2 free drafts and 2 free crew cans per shift
• 2 free drafts per guest for your immediate family when visiting
• 2 items per year embroidery benefit
  
  

Tree House Brewing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We welcome all applicants who believe they meet the minimum requirements of available positions, with or without reasonable accommodation, to apply.