SUMMARY: Manage and direct brewpub operations and activities to ensure effective and profitable operation and growth.
DUTIES AND RESPONSIBILITIES:
Establishes and monitors standards for the brewpub including but not limited to personnel administration and performance, service to guests, cleanliness, food safety, advertising, and publicity.
Ensures that all guest service experience initiatives are in place and being implemented throughout the brewpub.
Develops, implements, and monitors brewpub budget; assists with planning budgets for all departments; reviews and analyzes financial statements
Monitors overall condition of all public areas; ensures that deficiencies are rectified.
Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of brewpub are performing at established standards.
Ensures that guests’ needs are fulfilled; responds to guest feedback, including complaints/problems.
Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.
Assists in any department of brewpub as needed.
Hires, trains, supervises, motivates, and develops managers and staff; manages schedules and workflow.
Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
Experience in a General Manager role in the food service industry (5+ year preferred)
Certificates, licenses and registrations required: Servsafe Certified Manager and Food Handler
Computer skills required: Point of Sale Software (Toast), Inventory Management (xtraCHEF), Human Resource Systems (ADP); Spreadsheet Software (Excel), Word Processing Software (Word), Electronic Mail Software (Outlook).
COMPETENCIES:
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Continually required to stand.
Continually required to walk.
Continually required to talk or hear.
The employee must frequently lift and/or move up to 50 pounds
BENEFITS:
Competitive Compensation
Medical/Dental/Vision Coverage
401k
Bonus Program
Generous Paid Vacation
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Food & Beverages
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