General Manager Operations Manager

Job Description

Manage overall operations and is responsible for superior customer service with the effective and successful management of labor, profit margins, productivity, quality control, and safety measures as established and set for by Jeremy Electrical. The experienced operations manager will ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand services. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Operations manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the owner and finance controller.

Operations manager responsibilities:

Customer service

Sales and growth

Profit and Productivity

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees

Plan and review compensation actions; enforcing policies and procedures

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping

Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Accomplish operations and organization mission by completing related results as needed

Meet or exceed operations labor budget expectations

Manage staff levels, wages, hours, contract labor to revenues

Responsible for all department managers and supervisors, with review/approval responsibility for all employees

Run a safe, injury/accident free workplace

Responsible for all aspects of company vehicle use and maintenance

Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities, permits and other local government agencies

Manage relationships with key operations vendors

Track vendor pricing, rebates, and service levels

Review and approve all operational invoices and ensure they are submitted for payment

Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

Work closely with management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Communicate all operating policies and/or issues at department meetings

Work closely with the field supervisor and estimating manager to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data

Ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations

Company Description

Jeremy Electrical (CTC Electrical Service) was founded in 2006 by Jeremy Tollie. Our goal is to provide superior customer service and affordability when it comes to electrical repairs, upgrades or new installations. If you live in the Kansas City area, Jeremy Electrical is the company to call.

Jeremy Electrical (CTC Electrical Service) was founded in 2006 by Jeremy Tollie. Our goal is to provide superior customer service and affordability when it comes to electrical repairs, upgrades or new installations. If you live in the Kansas City area, Jeremy Electrical is the company to call.