General Manager - Los Angeles

Brief Description

THE ROLE: GENERAL MANAGER (LOS ANGELES)

General Managers (GMs) set the tone and oversee all aspects of day-to-day bakery and production operations. This includes managing production and inventory, maintaining health and safety standards, anticipating demand, supporting and developing team members, ensuring a positive customer experience, and keeping a high morale. They drive the sales, productivity and above all, they lead with hospitality. GMs lead by example using a hands-on approach. They drive profitability by maintaining an efficient schedule and staffing model while ensuring the highest standards of quality and service are achieved. The ideal candidate has extensive experience in the food and beverage industry, a passion for people development, and strong project management and operational abilities.

The General Manager is typically positioned at the front-of-house and back-of-house of the bakery, leading, coaching, and supporting the team in all positions. They serve as brand ambassadors and are able to connect with regulars and introduce the brand to new customers.

What you’ll do:

• Act with care, agility, and integrity that promotes our values and culture
• Oversee day-to-day operations of bakery and production, including maintaining DOH standards, creating the weekly schedule, administering accurate and on-time payroll, and performing regular preventative maintenance of equipment
• Manage COGS by monitoring and adjusting PARS, overseeing on-time ordering practices, and ensuring accurate weekly and end of period inventories
• Able to perform every role within the bakery and production to assess and achieve optimal performance
• Own 4-wall P&L; partnering with operations to identify liabilities and opportunities to achieve financial goals
• Coach, develop, and train team members, addressing areas for growth and fostering high-potential talent at every level
• Cultivate an inclusive culture and positive work environment for all team members
• Model superior customer service, providing a warm and welcoming environment for every customer that walks into one of our bakeries
• Create a succession plan to prepare bakery and production for growth and labor changes
• Partner with Cookie Suite, Operations, Finance, Marketing and People, on larger initiatives and projects related to operational procedures, forecasting and reporting, recruitment, and coaching
• Strategize and recommend changes to hit sales goals, increase foot traffic, manage costs, and improve relationships with vendors and community members
• Ability to manage, develop, and grow the management team
  
  

What we’re looking for:

• 4-5 years of prior management experience in a food/beverage environment.
• Food Protection Certificate required.
• Prior experience managing people on multiple shifts.
• Proficiency with Microsoft systems required.
• Strong analytical, interpersonal and written/verbal communication skills.
• Competency in Microsoft Office applications.
• Excellent relationship management skills.
• Excellent communication, interpersonal, and influencing skills.
• Excellent analytical and problem-solving abilities.
• Resilient, self-motivated, and able to work well under pressure.
• Ability to work, days, afternoons, evenings, and weekends as dictated by seasonal or business needs.
• Appreciation for and an ability to positively resolve issues arising from personnel with different backgrounds.
• Passion for what you do – you love both the people and business sides of the food industry and are great at thinking through both challenges and opportunities in either area.
• Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues.
• Eye for detail – you understand how to break down larger goals into day-to-day action and are inherently meticulous and strategic.
• Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand or elevate those around you and you’re the first to jump in if extra help is needed in either the front of back-of-house.
• You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!
  
  

Compensation:

• $90,000 - $100,000/year plus 20% Quarterly Bonus Potential
  
  

Benefits:

• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, 14 Weeks Fully Paid Parental Leave, etc.
• 20% Quarterly Bonus Potential
• Three Weeks of Paid Time Off
• 401K with 3.5% Company Match
• Opportunity for growth and career development
  
  

About Us:

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie and team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our company’s five core values:

• Welcome All- we are all in it together
• Work Hard and Be Nice- we go above and beyond
• Lead with Heart- we do the right thing
• Rise Up- we are proactive
• Savor It- we are present and find the fun!