General Manager - Dispensary

Our Cloud9 Cannabis location is hiring a Dispensary Store Leader (General Manager) that will be responsible for overseeing and managing the retail dispensary in East Peoria, IL. The Dispensary Store Leader will oversee all people and process management duties within the dispensary location. The Dispensary Store Leader's core focus is managing all staff, inventory, and customer relationships, as well as tracking financial goals for the dispensary, among several other on-site duties. This role reports directly to the Director of Retail at Cloud9 Cannabis.

This individual will demonstrate leadership qualities to positively coach, reinforce, and continuously provide feedback to the retail team. This individual must be motivated, positive, and eager to lead our dispensary through business operations.

As the Dispensary Store Leader, your responsibilities will include:

1. Team and Leadership Functions

• Hire, manage and cross-train staff members in all relevant task areas.
• Manage individual team member performance reviews on an annual basis.
• Be a cultural leader for all team members to hold as an example for the organization.
• Protecting store assets, facilities, and team members by ensuring all team members’ adherence to operational guidelines and standards, compliance with all safety and security policies, and through proper functioning and maintenance of store equipment.

2. P&L Functions

• Meet revenue goals with holistic management practices, staff training, and customer relations.
• Work with Director of Retail to create deals and promotions, set competitive pricing, and sell in-house brands.

3. Logistical Functions

• Oversee inventory management processes: intake, reconciliation, and all relevant compliance functions.
• Create a culture of compliance through staff training, self-education, and relationship building with State Inspectors.
• Manage all in-store cash flow: till setting, cash handling, and cash depositing.
• Manage all supply ordering for the dispensary: paper products, office supplies, replacement supplies, etc.
• Be the front line of maintenance for the facility, actively communicating any facility needs with leadership team.

4. Customer Relations Functions

• Create a culture of customer service that promotes loyalty and retention.
• Effectively train staff on all company processes, products, and service philosophy to give customers the best dispensary experience.
• Build relationships with customers by being active on the sales floor, communicating deals and promotions, and working staff to improve customer relations no matter the circumstance.
• Ensuring customer feedback and concerns are addressed within a timely manner.

The Dispensary Store Leader role is well-suited for you if you possess:

• Exhibit a very high sense of urgency, well organized, possess a great attitude, be a team player and can build strong working relationships with all internal and external stakeholders.
• Accuracy and compliance.
• Leadership and delegation skills with excellent communication, writing and active listening skills.
• Fully embodies the Cloud9 Cannabis culture.
• A team player that excels at connecting the dots.
• You welcome the opportunity to build a process from scratch although it might be rocky.
• Flexible and agile; can remain calm despite many efforts running simultaneously.
• Eager to learn about a brand-new industry that is still being developed.
• You demonstrate strong collaborative skills, build trust and good working relationships with your colleagues and across functions.
• Ability to adapt to a fast-paced, entrepreneurial environment where flexibility, reliability and resourcefulness are key competencies needed for success.

Qualified candidates will have:

• Bachelor’s degree in business related field, operations, hospitality, management or project management preferred; Equivalent experience without a degree also considered.
• Knowledge of the cannabis industry as it relates to cash handling, product knowledge, inventory process knowledge, compliance, and audits.
• Minimum 5 years’ experience in managerial position in a specialized retail environment overseeing one to multiple locations required.
• Proficiency using Google suite and Microsoft Office suite, LeafLogix, METRC, etc.
• 21 years of age with a valid driver.
• Ability to pass all required background checks as it pertains to Illinois cannabis laws.

Why Join Cloud9 Cannabis?

If you're interested in working for a brand-new, retail cannabis organization in Illinois, check out the amazing opportunities Cloud9 Cannabis has to offer!

Cloud9 Cannabis has opened several retail cannabis dispensaries in the state of Illinois with several more coming in the next few months. We currently have 3 open locations in Champaign, East Peoria, and Edwardsville, Illinois, however, we have plans in place for several additional establishments throughout the state. We provide exceptional service to our clients and customers. Our expertise and experience in other industries have enabled us to become a successful startup organization in the growing cannabis market.

We’re disrupting the industry with innovation! We are pioneers and innovators of our industry. We have swag. We have pride. We own our responsibilities and wake up every morning ready to be better than we were the day before. This is an adventure that has no limits. Why not jump on board?

People are the most important ingredient at Cloud9 Cannabis. Each team member makes an impact on our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.