General Manager Designate

LSG Sky Chefs, a part of LSG Group is the world’s leading provider of end-to-end on-board products and services.

Role Purpose Statemen

tCo-ensure the competitiveness and management of all activities in the Customer Service Center (CSC), sharing responsibility for planning, directing and coordinating activities (including purchasing, manufacturing, logistics, HR, finance, quality and service functions to the CSC client) aiming to solve daily problems and achieve the required goals and objectives while developing knowledge, maturity and skills to take over a unit alone

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Main Accountabiliti

es
Business Strategy, Policies and To

• olsSuggests and makes contributions to the definition of CSC and regional strategies, participating in meetings and sharing inpu
• ts.Presents and validates plans, through mentoring and/or approval sessions with the GM, ensuring compliance with regional and corporate policies, to implement and execute CSC strate

gy.Managing Busin

• essDevelop and validate an annual business plan and budget for the CSC by coordinating with relevant interfaces based on regional objectives and strategy, ensuring a comprehensive and aligned business plan and budget that meets regional goa
• ls.Co-implement short- and mid-term planning for products and services by collaborating with Sales & Services and other relevant interfaces, and executing corrective actions as needed, resulting in effective planning and timely adjustments that align with the company’s strategic objectiv
• es.Oversee with the GM support the CSC’s economic and operate performance by managing and controlling operations efficiently in line with the company’s framework and market requirements, initiating corrective actions when necessary to achieve budget targets and maintain operational efficien
• cy.Deploy human, technical, financial, and material resources optimally by ensuring proper allocation and utilization, leading to maximized resource efficiency and effectivene
• ss.Validate and ensure work methods at the CSC comply with standards and contracts by implementing company standards and adhering to customer contracts, resulting in consistent compliance with established standards and contractual agreemen
• ts.Plan and suggest the GM capital expenditure requests by assessing needs and preparing requests for necessary investments, leading to approved capital expenditures that support operational improvements and grow
• th.Co-control continuous optimization of processes by identifying areas for improvement, validating and implementing optimization initiatives, resulting in enhanced operational processes and increased efficien
• cy.Effectively co-manage scope, cost, schedule, budget, and project deliverables through the application of planning, tracking, change control, and risk management techniques to gain maturity to stablish a sustainable CSC management, ensure project success and minimize ris

ks.Leaders

• hipEnsure with the guidance of the GM that organizational structure and staffing are appropriate, implementing effective organizational strategies and staff management practices with the objective to improved efficiency, productivity, and clarity in roles and responsibilities within the area of responsibili
• ty.Participate in coaching sessions for the GPS process and other career development activities, providing constructive feedback, support, and guidance to enhance team members' performance, skills, and career development opportunities, fostering a more capable and motivated te
• am.Collaborate with the GM to uphold adherence to all compliance, financial, quality, safety, and critical controls, utilizing audits, corrective measures, and other methods to ensure the continuity and alignment with LSG's established operational standar

ds.
Knowledge, Skills and Experi

ence Bachelor’s degree or equivalent experience requ

ired In addition, minimum seven years of relevant management/operations experience requi

red  Have requirements and permission to work in a US city and be willing to relocate to the allocated CSC loca

tion Project management experience requ

ired Strong Process Management orienta

tion Working knowledge of lean manufactu

ring Experience in managing multiple departme

nts  Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relat

ions Excellent communication skills both verbal and wri

tten Polished presentation and interpersonal sk

ills Good knowledge of Microsoft Office and Windows-based computer applicat