General Manager

TITLE: General Manager

REPORTS TO: Vice President of Operations

Job Description

The General Manager oversees all aspects of the Market & Café and drives daily operations, including maximization of financial performance, guest satisfaction, and staff development within established standards. They constantly provide leadership and support to their team and demonstrate a passion for service, hospitality and business insight that aligns with Zinc’s goals and ensures that every guest that visits feel at home.

Resposibilities

• Monitor financial budgets and use them to drive operations and meet revenue, labor costs and costs of sales goals.
• Embrace and educate the use of profit tracking tools to reduce waste, manage labor, and drive sales.
• Approve all invoices and purchases for the store in a timely manner with a fiscal lens.
• Identify and anticipate guest needs and expectations while fulfilling company brand values.
• Ensure Zinc team members are focused, meet Zinc uniform standards and work together to provide consistently great guest experiences.
• Create and post all schedules for hourly staff & management.
• Provide supervision, guidance and leadership to the management team and staff to achieve/exceed department goals.
• Develop, coach, motivate & evaluate management team.
• Facilitate training and development for management and cafe staff.
• Embody the company’s mission and values and inspire the team to do the same.
• Follow and enforce all company policies and standard operating procedures.
• Ensure Food & Beverage products consistently meet the guests’ expectations as well as company standards
• Execute, enforce and uphold store merchandising and brand standards inside the store, café, and patio.
• Ensure the restaurant meets all federal, state and local regulations and requirements.
• Manage facility and repairs & maintenance through regular audits, preventative maintenance, use of approved vendors, and proper equipment training, maintenance and use.
• Enforce, embody and coach staff in proper health practices, including all safety and state guidelines.
• Maintain the highest rating from the health department while always enforcing health department standards, including during health department visits.
• Participate in safety committee meetings and disseminate information to entire team.
  
  

Benefits

• A friendly, fun, positive work environment
• Paid time off
• Compensation Exempt: Salary + Bonus
• Discounts on Zinc products, food & beverages
• Medical, Dental, & Vision benefits
• 401k, company matched contribution
  
  

Job Qualifications

• Passion for the Zinc brand; great food, drinks and service
• Proven ability to develop, learn and motivate people
• Experience in restaurant analytics and achieving results through managing Key Performance Indicators
• Knowledge of systems, technologies and processes that contribute to great execution in a restaurant
• At least 5+ years of Restaurant Management experience required; similar concepts are a plus.
• Proficient in Microsoft Office, POS systems, Restaurant Operations Systems used for reporting & AP
• Ability to communicate effectively with our teams and guests in English
• Food handler’s certification
  
  

Work Context

• Traveling to different locations for training
• Working with hot foods and beverages
• Walking and standing for long periods of time
• Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment
• The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer)
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and restaurant environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Zinc Café & Market is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Zinc Café & Market makes hiring decisions based solely on qualifications, merit, and business needs at the time.