General Manager

If you get your energy from providing leadership and creating a culture of hospitality where training and accountability are front and center, Troon is seeking a General Manager to join and lead a team of can-do, passionate, and skilled associates focused on providing superior service to members and their guests while overseeing every aspect of the operation and optimizing financial performance.

The General Manager will be responsible for the entirety of the operations, including P&L responsibility and client satisfaction. The successful candidate will possess a proven history of leading high-performing teams, ensuring a sales and service-centric culture, and creating positive business results, and client satisfaction.

Key Responsibilities of the General Manager:

• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, annual) business volume forecasts.
• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.
• Establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
• Ensures all Human Resources policies, procedures and processes are adhered to by management staff.
• Develops, maintains, and administers a sound organizational plan and initiates improvements, as necessary.
• Establishes/maintains membership with the PGA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
• Coordinates marketing programs to promote the facility’s services to potential customers.
• Ensures the highest standards of food and beverage service on property.
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates, addressing complaints, and resolving problems.
• Directly manages department members that may include, among others, Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director of Instruction, etc.
• Successfully collaborates with the 1st Tee of Charlotte, NC in administrating established Agreements and is active in the advancement of programs designed to promote youth in golf.
• Assures the provision of effective orientation and training for each new associate. Develops ongoing training programs.
• Regular and reliable attendance.
  
  

Minimum Qualifications for the General Manager:

• Bachelor’s degree (BA) from a four-year college or university; and five years of experience and/or training in a public club as a GM or Assistant GM; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)
  
  

Other Qualifications:

• Must have the ability to communicate effectively, verbally and written is key to the overall success of the position.
• PGA membership preferred.
• Knowledge of Microsoft Office applications.