GENERAL MANAGER

Job Description

GENERAL MANAGER (Hospitality)

Reading, PA

Our Reading hotel is currently seeking qualified candidates for the position of General Manager.

Are you looking to showcase your skills and grow with an innovative company?

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as food & beverage operations, sales and marketing strategy, profitability, revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment to both Marriott, Hilton and company ownership.

Your specific duties in this role will include:

Providing timely real-time feedback to management, and hourly associates on service and operational standards

Creating, and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day

Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins

Working with the Regional Sales office (RSO) to implement a sales strategy for the property (e.g., goal setting, setting rates, etc.)

Working with Market Sales to establish property sales strategy, goals, and action plans

Developing innovative means for capturing new streams of revenue through property amenities

Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales

revenue, guest satisfaction, and associate engagement data.

Managing the relationship with the revenue management team (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)

Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation, and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)

Ensuring ongoing development of managers (e.g., one on one coaching, etc.)

Actively recruiting and hiring qualified associates

Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement

Performing Additional Duties As Required

Job Requirements:

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you can effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include:

Associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus

• Four years experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  
  

Experience in implementing payroll and inventory cost controls

Strong sales and marketing abilities

Seeking individual with Marriott and/or Hilton experience, a plus

Salary is negotiable and based on experience.

Job Type: Full-time