This position supports GDS processes and technology and will be working with agents, accounting team and the Account Managers with the goal of supporting our clients ever changing needs.
Responsibilities
Sabre and Galileo/Travelport tasks in the following areas:
Sabre scripting
Set up new PCC's as needed
Support online booking tool setups as needed
Adding policy and Udids
FOP changes
Maintaining Service Fees
Adding air, hotel and car contract info - verifying that all contracts are working
Verifying all hotel rates - in all SID's required
Verifying all ATPCO air contracts and update where applicable in all SID's required
Updating and maintaining the hotel secure rate plan codes
Building all new client udid's in script
Troubleshooting script errors for in-house and onsite agents
Troubleshooting and researching Compleat issues
Adding info to all existing scripts
Help Desk ticket support
Requirements
3+ years frontline experience in a full-service agency demonstrating working knowledge of travel agency operations, industry procedure, and agency accounting
Strong Sabre, Galileo/Travelport or Worldspan skills
Agent format support experience
Ability to lead initiatives, embrace change and drive continuous process improvement
Good communication, organization and follow-through skills
Highly motivated self-starter with strong internal customer service skills
Excellent time management and problem resolution skills
Willing to travel
Benefits
Medical and prescription drug coverage
Health savings account (HSA) with company contribution
Dental coverage
Voluntary vision coverage
Flexible spending account (FSA)
401 (k) retirement savings plan with company match
Maternity/Paternity leave coverage
PTO and Holidays
Salary Range: $60,000 - $70,000 annually, based on experience
The salary range for this role may vary above or below the posted range as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. Full time roles will also qualify for our total benefits package offered by Christopherson Business Travel.
NOT Open to employees in the following states: AK, AR, CT, DE, DC, IA, KY, ME, MD, MA, MN, MT, NE, NH, NJ, NM, NY, ND, OK, OR, PR, RI, SD, VT, VA, WV, WY
Apply for this job
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Primary and Secondary Education and Non-profit Organizations
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