GCITC Intern 1

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .

Location

Augusta University –

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Georgia Cyber Innovation and Training Center is the single largest investment in a cybersecurity facility in the nation to date. The $100 million facility will help to fill the current and growing shortage of cybersecurity talent in the state and nation. The Georgia Cyber Innovation and Training Center represents a unique public/private partnership that includes Augusta University, Augusta Technical College, the University System of Georgia's research institutions, the Georgia Bureau of Investigation, and other state, federal, and private-sector partners working together to meet this workforce demand and to innovate, train, and strengthen defenses.

The state-of-the-art Center is located in the growing cybersecurity corridor in Augusta, Georgia, that is also home to the U.S. Army Cyber Command and Cyber School of Excellence at Fort Eisenhower. The Center is located on the downtown campus of Augusta University and houses the School of Computer and Cyber Sciences.

Job Summary

Job Posting Refresh

The GCITC Intern 1 is a Regular Part-Time Non-Benefits Eligible position. It will be shadowing the GCITC IT Team to learn about workstation management, AV (audio/visual) support, and networking. Emphasis will be placed on understanding the tools and devices used in these areas and applying critical thinking as to why and how these tools and devices are used.

Responsibilities

The duties include, but are not limited to:

TROUBLESHOOTING AND SUPPORT Networking Support - Observe how to provide troubleshooting and support to address software and hardware issues that appear in modern computing on a regular basis, including those related to internet and network connectivity for PCs, Macs, mobile devices, and peripherals. Develop proficiency in using workstation management tools and understanding network infrastructure. AV (Audio/Visual) Support - Assist GCITC team members with providing support for multimedia, sound system projectors, TVs, and visitor management system. Assist with providing support during events and meetings requiring use of AV equipment. Become familiar with troubleshooting and support for Crestron programming. PC Support - Learn how to provide ticket-based customer support and/or remediation. Assist GCITC team members with conducting device deployment. Become familiar with remote Endpoint device management software updates.

CONSULTING AND TRAINING Learn how to provide consultation and individualized training for customer use of enterprise technologies, including hardware, software, and web applications.

DOCUMENTATION AND DEVELOPMENT OF SUPPORT MATERIALS Ensure accurate documentation by creating, maintaining, and completing service requests in an incident management system. Implement and monitor standards and procedures. Learn how to facilitate data backup and recovery.

COMMUNICATION Learn techniques from GCITC IT team members on communicating accurately and timely with clients to address and resolve outstanding issues.

OTHER DUTIES: Perform other duties as assigned.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization

OR

Enrolled in an associate or bachelor's degree program at a regionally accredited college or university and majoring in Computer Science, Cybersecurity, Information Technology, or related field of study and be within two to four years from anticipated graduation date.

Knowledge, Skills, & Abilities

KNOWLEDGE

Basic knowledge of Microsoft Office Suite

Familiarity with desktop/laptop computer systems and software

Skills

Excellent verbal/written communication and interpersonal skills

Strong analytical skills and attention to detail

Abilities

Ability to communicate in a clear and concise manner verbally and in writing

Ability to maintain confidentiality and keep accurate records

Ability to multitask and prioritize objectives to meet deadlines

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365