Gallery Attendant I

Overview

The Gallery Attendant I (GA I) position creates a warm, welcoming, accessible, and enjoyable experience in the museum’s galleries by engaging visitors in viewing and discussing works of art while also focusing on protecting the artworks. Scheduled at either of MOCA’s downtown locations—MOCA Grand Avenue in Downtown Los Angeles and The Geffen Contemporary in Little Tokyo—GA I staff the museum, queuing, and entry points during public hours, special events, and public programs; in addition, they handle ticketing admissions as well as membership sales and service. GA I help ensure visitor and staff compliance with the museum’s code of conduct. On an as-needed basis, they may be assigned MOCA staff office reception desk coverage which requires ability to execute emergency fire panel procedures.

Requirements

• Friendly and outgoing disposition; strong communication skills to interact with diverse visitors; understanding of how body language can convey a welcoming yet professional presence.
• Experience dealing with the public in a customer service or hospitality capacity. Hospitality-oriented individuals with strong people skills are preferred.
• Familiarity with museums; strong interest in contemporary art.
• Ability to handle fast-paced events, as well as to remain focused and attentive during quieter times.
• Exercise and demonstrate good judgment consistently.
• In partnership with security personnel, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention.
• Three days per week minimum availability. Flexible schedule; ability to work evenings, weekends, and holidays, at any MOCA location as assigned. Must have weekend availability which is defined as Saturday and/or Sunday.
  
  

Essential Functions

• Greet, orient, and engage visitors in experiencing art, while protecting artworks on view. All GAs will adhere to museum rules and policies including those set forth in the Visitor Code of Conduct.
• Run check-in and staffing for special events and public programs, including organizing and communicating with people in line.
• Maintain posts in the museum lobby and galleries during public hours and special events.
• Assist MOCA Security in handling fire/life safety protocols, including medical incidents or emergency situations.
• Participate in daily briefings and additional scheduled trainings, including curatorial walkthroughs of new exhibitions. When physical attendance is not possible, watch videos of trainings and walkthroughs.
• Assist Leads in setting up and striking wayfinding devices, ticketing signage, and visitor engagement collateral.
• Use Altru and XTruLink ticketing and scanning systems to capture accurate visitor information and process transactions in both free and paid admission contexts.
• Be knowledgeable about MOCA membership benefits and how to join; suggest memberships to visitors.
• Stay up-to-date on museum information by reviewing written all-staff communications and attending all staff meetings.
• Stay up-to-date on policies and procedures as outlined in training sessions, staff meetings, as well as written handbooks and the VE Google Site.
• Assist patrons with accessibility aids; use the two questions outlined in the Americans with Disabilities Act, to ensure proper access for prospective ticket-purchasers with service animals.
• Perform other duties as assigned.
  
  

Upon Satisfactory Completion Of a 90-day Probationary Period

• Complete training to act as a Contemporary Art Start ambassador; assist MOCA educators, teachers, and students in implementing on-site tours.
• Complete training to perform the duties of the MOCA relief receptionist as needed. Reception desk duties include:
• Covering MOCA staff offices reception desk during absences or breaks of the regular receptionist, including events outside of public hours, providing information regarding museum services and programs to in-person visitors and telephone callers in a professional and courteous manner.
• Assisting with systems and records of access control and parcel control.
• Providing parking validations and recording recipients.
• Executing fire panel emergency procedures when alarms occur.
  
  

Rate: $18.97 per hour

This position is covered by MOCA/AFSCME Collective Bargaining Unit Agreement: Yes

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.