Assist the Branch Manager in the overall execution of the Retail Sales Process to ensure that deep relationships with new customers are achieved and that existing customer relationships are deepened by cross sales. .
Ensure branch is performing with operational excellence to maximize efficiency and the customer experience. Ensures all security procedures are strictly followed.
Responsible for growing branch revenue through the offering of products and services and the collection of appropriate fees.
Leads by example and sets the tone for branch staff for personal commitment to the Company and its culture. Supports the Branch Manager in assuring that sales/service behaviors of the personnel are consistent with the Company's core values and profit objectives.
Understands the mechanics of running a branch and is able to perform all the essential functions (new accounts, teller functions, audit, and controls) with a high degree of expertise to ensure that the branch is operating consistently with all FAB&T practices, policies and procedures.
Assigns duties and work schedules to customer service representatives to ensure efficiency in the branch. Trains employees on customer service, new accounts, and teller procedures.
Assumes full management duties, excluding hiring and terminating of employees, on a day to day basis with the support and oversight of the Branch Manager.
May assist in identifying and developing the future leaders and skilled staff to ensure a pipeline of talent exists within the branch to support the Company's vision and objectives.
Identifies ways to mitigate service delivery weaknesses and exploits potential service delivery strengths to differentiate FAB&T in the market.
Collaborate with the Branch Manager to track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results.
Assist the Branch Manager in conducting regular staff meetings to ensure consistent communication with branch personnel regarding retail sales, operational updates or concerns, etc.
Perform any other related duties as required or assigned.
PHYSICAL ACTIVITIES
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and color vision.
Additional Information
Understands and adheres to all compliance issues, attends training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Banking
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