At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort, gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!
We are looking for a Front Office Supervisor to a ssist the Director/Manager of Front Office in managing guest service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. The major responsibility in this position is to manage the functional areas of guest services, therefore a significant portion of the workday is spent moving about, speaking and listening, usually while standing up.
The vast majority of time is spent moving about while communicating with staff or guests.Close supervision and interaction with staff and guests is essential in this position to ensure guest satisfaction.A significant portion of time is spent using the hotel’s computer system for reservations, scheduling or other guest related services. Since this position oversees several other colleagues, a vast amount of time is spent utilizing problem solving, reasoning, motivating and training abilities.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Perks (vary by hours committed):
Paid Time Off
Heath Benefits - after 30 days!
Winter- Ski Pass to Stowe Mountain Resort
Summer- Golf Membership to Stowe Country Club
Complimentary and discounted stays at Hyatt Hotels worldwide
Onsite Fitness Membership
Employee discounts at the Spa & Restaurant Outlets
401(k) Matching
And much more!
Learn more about Spruce Peak and everything else we have to offer here!
Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.
Proud diversity advocates and EOE.
Qualifications
High School diploma or equivalent and two years’ experience in Guest Services in medium to large sized hotel or similar industry, to include supervisory experience.
Hospitality degree a plus. Special consideration will be given to those who exhibit exemplary performance.
Interpersonal, Communication, Computer and Organizational skills
Customer service orientation
Will be required to work nights, overnights, weekends and holidays.
Will be required to work overtime when needed
Will be required to work in fast paced environment.
May be required to be on call when away from work
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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