Front Office Registration

Brief Description

As a full-time Front Office Registration staff at our Maple Grove, MN clinic location, you would act as a point of contact for scheduling all intra-office referrals for new or existing patients within the clinic, coordinate patient services efficiently and assist in referring between all NAL programs, as well as maintaining awareness of trends and parents and the need for new services.

An ideal candidate will have a passion for providing a high level of customer service to mental health and substance use disorder clients. Additionally, candidates will have had prior customer service experience in a fast-paced environment.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Job Duties

• Register and integrate new patients in emerging programs
• Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations
• Attend staff meetings and trainings as needed to educate staff on the live referral process and other Registration processes
• Follow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)
• Maintain awareness of trends, patterns, and need for new services; report these to management as needed
• Record all incoming calls and daily check outs in accordance with current policy and procedure
• Assist with the front desk and answering intake calls depending on clinic needs
• Assist with shift coverage in the event of staff shortage
• Other duties as assigned
  

Reports to: Administrative Site Manager and Administrative Site Lead

Type: Non-exempt

Rationale: Front Office Registration plays an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences. This position acts as the first point of contact for new patients and referents by providing information on services, scheduling intakes, and processing referrals.

Requirements

Qualifications:

• Highschool diploma or equivalent
• Experience working in health care facilities and an interest in behavioral health is strongly preferred
• Ability to prioritize responsibilities in a fast-paced environment
• Strong attention to detail
• Positive attitude
• Proficiency in technology and computer use including Microsoft Office Suite
• Strong communication and interpersonal skills, both written and verbal
• Ability to manage stress while navigating difficult situations and escalated patient interactions
• Keep all business information strictly confidential
• Commitment to position for minimum of 1 year
  
  

It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.

Hours (Please ensure that you can work the listed shift below):

• Monday - Thursday 9:30 AM - 6:00 PM and Fridays 9:00 AM - 5:30 PM
  
  

Benefits

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
• Opportunities for professional growth and career advancement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
• 401(K) Retirement Plan with employer matching contribution
• Supplemental insurances, such as short term disability, cancer insurance, and accident insurance
• Employee Assistance Program
• Free Term Life Insurance Policy
• Tuition discounts with a number of schools:
• St. Mary's University - 10% discount
• University of Northwestern - St. Paul - 10% discount for select programs
• Bethel University - $400 Scholarship per term for select programs
• Capella University - 10% tuition discount plus additional perks
• Adler Graduate School - 10% tuition reduction