Boutique hotel in NYC is looking for a Front Office Manager and is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and managing the front office team.
Qualifications
Minimum 3 years’ experience in a hotel front office management role.
Boutique independent hotel experience preferred.
Hotel experience with high ratings and exceptional customer service record.
Responsibilities
Responsible for the overall operations of the Front Office department to include the front desk, bell, concierge and night audit.
Responsible for the management of front office associates and ensuring standard operating procedures are maintained.
Provides high quality guest service while generating maximum revenue for the department.
Employment type
Full-time
Job function
Management
Industries
Hotels and Motels, Food and Beverage Services, and Hospitality
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