Front Desk Supervisor
Front Desk Supervisor
Sage Hospitality Group
Denver, CO
See who Sage Hospitality Group has hired for this role
Position Rate $22.50 - $23.00/hour + property incentives
Job Close Date August 3, 2024 or until filled
More than a hotel in Denver, The Crawford Hotel is the best place to meet, shop, eat, drink, stay, and work — right above Denver Union Station. Join our team and play a part in illuminating history.
Inside this iconic building, memories are made and inspiration blooms. Our team delights in the details, encouraging adventure, and exhibiting magnetic hospitality in every interaction.
Make your mark at the quintessential spot in Denver, a true landmark location. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong.
A Rewarding Experience
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
USD $22.50 - USD $23.00 /Hr.
Job Close Date August 3, 2024 or until filled
More than a hotel in Denver, The Crawford Hotel is the best place to meet, shop, eat, drink, stay, and work — right above Denver Union Station. Join our team and play a part in illuminating history.
Inside this iconic building, memories are made and inspiration blooms. Our team delights in the details, encouraging adventure, and exhibiting magnetic hospitality in every interaction.
Make your mark at the quintessential spot in Denver, a true landmark location. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong.
A Rewarding Experience
- Opportunity to earn property incentives Porterage, Room Service, Upsell, etc
- Complementary RTD EcoPass
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
- Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
- Requires understanding of all hotel front office procedures.
- Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
- Requires supervision/management skills.
- Ability to communicate information and hotel services to management and guests. Second language may be required.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to communicate in person and on telephone frequently.
- Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
- Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
- Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
- Continuous standing 90% of time -communicating with guests.
- No climbing required. No driving required.
- Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
- Continuous standing -80% of shift.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
USD $22.50 - USD $23.00 /Hr.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
Referrals increase your chances of interviewing at Sage Hospitality Group by 2x
See who you knowGet notified about new Front Desk Supervisor jobs in Denver, CO.
Sign in to create job alertSimilar jobs
People also viewed
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor Overnight - The Willard InterContinental Washington
Front Desk Supervisor Overnight - The Willard InterContinental Washington
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor
Front Desk Supervisor
-
Front Desk Supervisor
Front Desk Supervisor
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub