Front Desk Supervisor

The Front Desk Supervisor assists the Front Office Manager in administering front office functions and supervising employees on a daily basis. Front office areas include Concierge, Bell desk, Night Audit and Front Desk Agents. This positions works closely with managers and employees to ensure an efficient check in and check out process. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively communicate with guests, other departments and employees.

JOB RESPONSIBILITIES:

· Welcomes and completes established check-in procedures for arriving guests on a daily basis in order to ensure guests satisfaction.

· Communicates effectively both orally and in writing to provide clear direction to staff.

· Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

· Maintains a professional. friendly, and courteous demeanor at all times

· Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

· Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

· Operate all aspects of the Front Office computer system.

· Ensure logging and delivery of all messages, packages, amenities and mail in a timely and professional manner.

· Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

· Assist in training of new hires and current employees on a regular basis.

· Monitor all V.I.P.'s, special guests and requests.

· Performs other duties as assigned, requested or deemed necessary by management

Job Requirements

· Prior experience working as a front desk agent/supervisor

· Requires supervisory and leadership skills.

· Ability to communicate information and hotel services to management and guests.

· High school education or equivalent experience.

· 1 or more years of supervisory experience

· Must have the ability to communicate in English, both written and spoken

· Must be able to work night shifts, weekends and holidays.

· Ability to stand during entire shift.

Job Type: Full-time