Front Desk Supervisor

Company Description

Hotel Indigo® in Detroit, MI is a unique boutique hotel that combines authentic local experiences, modern design, and intimate service. With a vibrant community and the peace of mind and consistency of staying with one of the world’s largest hotel groups, Hotel Indigo® offers a truly distinctive stay. Each hotel is as individual as its surroundings, reflecting the local flavor through menus, art, and hospitality. Our Detroit location pays homage to the city's deep musical history and showcases the work of local visual artists.

Role Description

We are currently seeking a Full-time Front Desk Supervisor to join our team at Hotel Indigo Detroit Downtown in Detroit, MI. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk and ensuring exceptional guest experiences. This on-site role requires strong customer service skills, attention to detail, and the ability to effectively manage a team. If you have a passion for hospitality and enjoy working in a vibrant community, we encourage you to apply.

Qualifications

• Prior experience in a supervisory role, preferably in the hospitality industry
• Strong IHG experience is a must
• Excellent customer service and interpersonal skills
• Ability to multitask and prioritize responsibilities
• Strong problem-solving abilities
• Proficiency in computer systems and hotel reservation software
• Knowledge of local attractions, restaurants, and transportation options
• Flexibility to work different shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; additional education in hospitality or related field is a plus

If you are a detail-oriented and guest-focused individual with excellent organizational and leadership skills, we would love to hear from you.