Front Desk Supervisor

Hotel

Oklahoma City Courtyard

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Starting Pay: $17/hr.

Work Performed

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:

• Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed;
• Able to perform job responsibilities of Front Office Associate and Concierge Attendant and support in these areas when needed;
• Develop and maintain relationships with employees, return guests and group contacts;  
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction; 
• Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment;
• Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies;
• Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback;
• Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;
• Assist in recruitment process with interviewing candidates;
• Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
• Any and all other work as required to complete the primary purpose of the position.
  
  

Qualifications

Required Prior Experience:

Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.

Preferred Prior Experience

Hospitality industry experience preferred

Required Education

High School Diploma or equivalent

Required Technology

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other

Flexible to working days, early mornings, evenings, weekends and holidays

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Benefits

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits
  
  

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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