Front Desk Supervisor
Front Desk Supervisor
Ascent Hospitality
Birmingham, AL
See who Ascent Hospitality has hired for this role
Location: Birmingham, AL, 35233
Job Description:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized lobby area.
Responsibilities:
Job Description:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized lobby area.
Responsibilities:
- Supervise and train front desk staff
- Ensure excellent customer service is provided to all guests
- Maintain a clean and organized lobby area
- Handle guest complaints and resolve issues in a timely manner
- Manage room reservations and ensure accuracy of guest information
- Assist with check-in and check-out procedures
- Monitor and maintain inventory of office supplies and equipment
- Perform administrative tasks such as filing, data entry, and answering phone calls
- Collaborate with other departments to ensure smooth operations
- High school diploma or equivalent
- Previous experience in a supervisory role
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office and other computer programs
- Flexible schedule, including weekends and holidays
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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