Front Desk Supervisor
Front Desk Supervisor
Ascent Hospitality
Montgomery, AL
See who Ascent Hospitality has hired for this role
Location: Montgomery, AL, 36104
Job Description
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized lobby area.
Responsibilities
Job Description
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized lobby area.
Responsibilities
- Supervise and train front desk staff
- Ensure excellent customer service is provided to all guests
- Maintain a clean and organized lobby area
- Handle guest complaints and resolve issues in a timely manner
- Assist with check-in and check-out procedures
- Manage room reservations and cancellations
- Ensure compliance with hotel policies and procedures
- Perform other duties as assigned by management
- High school diploma or equivalent
- Prior experience in a supervisory role
- Excellent communication and customer service skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and hotel management software
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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