The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized lobby area.
Responsibilities
Supervise and train front desk staff
Ensure excellent customer service is provided to all guests
Maintain a clean and organized lobby area
Handle guest complaints and resolve issues in a timely manner
Assist with check-in and check-out procedures
Manage room reservations and cancellations
Ensure compliance with hotel policies and procedures
Perform other duties as assigned by management
Requirements
High school diploma or equivalent
Prior experience in a supervisory role
Excellent communication and customer service skills
Ability to work flexible hours, including weekends and holidays
Proficient in Microsoft Office and hotel management software
Ability to multitask and prioritize tasks effectively
Strong attention to detail
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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