Front Desk Coordinator

Job Description

We are seeking friendly, energetic, and service-oriented individuals who are passionate about fitness and boxing to join our team. It crucial that all of our coordinators are organized, efficient, helpful and well-versed in all of our fitness offerings and business. We want every aspect of the Form experience to be enjoyable and that starts with our Front Desk Coordinators because you will be the first face clients see when they enter one of our studios.

Responsibilities:

• Provide top notch customer service and hospitality to clients
• Provide support to the Form instructors to ensure a successful class check-in process
• Keep the studio tidy and clean
• Have a positive attitude and take initiative
• Become fluent in our CRM system and assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct Form aesthetic, appearance, atmosphere and culture
  
  

Requirements:

• Must have customer service experience
• Must have a positive, can-do attitude
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem-solving skills
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
  
  

Physical Requirements:

• Must be able to work in a fast paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a minimum of 30lbs
  
  

Benefits:

• Complimentary classes outside of work hours
• Competitive pay
• Potential to grow and learn with an expanding company
  
  

Company Description

Form Boxing offers 35 and 45-minute high-intensity boxing classes. The Form classes are all inspired by the boxing and kickboxing classes at our sister gym Empower, but we wanted to make the classes more friendly for all levels. We shortened the class, dimmed the lights, turned up the music, added individual bags, and placed a larger emphasis on intentions.

Form Boxing offers 35 and 45-minute high-intensity boxing classes. The Form classes are all inspired by the boxing and kickboxing classes at our sister gym Empower, but we wanted to make the classes more friendly for all levels. We shortened the class, dimmed the lights, turned up the music, added individual bags, and placed a larger emphasis on intentions.