Mystic Valley YMCA

Front Desk

Mystic Valley YMCA Malden, MA
Mystic Valley YMCA

Front Desk

Mystic Valley YMCA Malden, MA
2 weeks ago
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Welcome Center Staff Job Description

Job Title: Membership Representative Job Code: 01-10-37-2121-012

FLSA Status: Non Exempt Job Grade:

Reports to: Director of Membership Operations Revision Date: 03/06/2023

Position Summary

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions

  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • May monitor the locker rooms as required.

  • Seniority level

    Entry level

  • Employment type

    Part-time

  • Job function

    Administrative

  • Industries

    Non-profit Organizations

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