In this role at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As a Fraud Operations Senior Professional, you will develop and implement operational strategy by creating, deploying, and measuring processes while ensuring that the results are monitored. You will review business initiatives and implement and review operational growth and financial business plans. You will also monitor and coordinate operational strategy by making assessments and analyzing trends and drivers within the business to optimize strategy. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Primary Responsibilities Include
Oversee fraud prevention activities for business units within the consumer bank.
Provide guidance to the consumer business line on fraud policies, standards, processes, and tools.
Conduct, where appropriate, fraud risk assessments.
Act as a fraud prevention subject matter expert to ensure projects, programs, processes, and product initiatives align with fraud policies and standards.
Challenge and advise on new products or services, issues, key fraud risk indicators, and vendor engagements.
Assist business unit managers in establishing a proactive fraud preventative posture, led by evolving data-driven intelligence and solutions, to ensure losses remain within risk appetites.
Review and analyze fraud cases to identify trends and strategy opportunities.
Partner with Fraud and Claims colleagues and Corporate Security & Resilience to ensure the results and learnings from fraud investigations are effectively leveraged to prevent future fraud incidents.
Identify emerging fraud prevention risks and control issues in the operating environment, while working with the business line to implement action plans to mitigate business impact.
Collaborate with Fraud and Claims colleagues to ensure appropriate alerting mechanisms and effective requirements for proper authentication are implemented in payment channels.
Assist in the development and implementation of key metrics indicative of fraud performance or fraud risk to allow for monitoring and reaction.
Required Skills/Experience
8+ years fraud prevention or fraud risk management experience working in the financial services industry.
Deep understanding of consumer banking products and operations; current fraud prevention and detection techniques; and key processes, controls, and exposure areas
Expert knowledge of debit and credit card fraud strategies and operations
Effective influencing and conflict resolution skills
Strong problem solving and analytical skills, attention to detail, and the ability to work independently and as part of a team
Excellent communication skills (oral and written), interpersonal / business partnering, and organizational skills.
The salary range for this position is $89,920 - $134,880 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 07/12/2024
Seniority level
Not Applicable
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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