Sunrise Banks, based in Minneapolis/St. Paul, MN, is the digital financial inclusion leader. We value a diversity of people and perspectives and offer employees a chance to create positive change through their work.
Position Summary
The Fraud Team is responsible for the processing of card, ACH, and check fraud disputes involving accounts belonging to Sunrise Banks and its customers and investigates all fraud over established thresholds. The team also investigates internal and external referrals of suspicious activity related to potential fraud involving customers and bank employees. Fraud Investigators monitor various reports and take appropriate action to prevent and mitigate losses. The Fraud Team also acts as a resource to bank personnel on matters related to suspicious activity.
Essential Functions
Monitor internal systems to identify potential fraud and mitigate losses to the bank
Monitor external resources to identify potential fraud and mitigate losses the bank
Investigate and manage low-moderate complexity cases and SARs with varying fraud loss dollar ranges within established timeframes
Review bank surveillance cameras as necessary to complete an investigation
Collect and maintain documentation supporting the outcome of investigations
Maintain organized and efficient case notes
Review compromised cards for restriction and/or closure and forward to retail banking
Act as a fraud resource to other bank personnel
Report fraud (perpetrated by or against our customers) to the appropriate agency, as allowed by law and bank policy
Research new fraud processes to ensure Sunrise remains abreast with fraud monitoring and detection
Assist with creating and conducting training of bank staff on Fraud and ID Theft programs for financial crime awareness
Monitor and manage the fraud shared mailbox
Other duties as assigned
SUPERVISORY RESPONSIBILITIES - None
COMPETENCIES
Sunrise Core Values
Adaptability
Communication skills
Compliance adherence
Dependability & Flexibility
Initiative
Integrity/Honesty
Organization and Prioritization Skills
Quality Work Product
Problem solving skills
Professionalism
Teamwork
Qualifications
2 years financial services/banking experience
Knowledge of various fraud typologies
Knowledge of Reg E and Reg CC
Knowledge of Bank Secrecy Act as it relates to fraud
Microsoft Office skills
Associates degree or higher in business or related field preferred
Experience with FinTech preferred
Experience with Fiserv preferred
Experience with financial crime investigation preferred
Knowledge of additional banking regulations preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Legal
Industries
Banking
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