IVR/Chatbot Developer

Role: IVA/Chatbot Developer

Locations: Jersey City, NJ (Hybrid Onsite)

Duration: 12+ Months Contract

Note: Candidate needs to be in the office 3 Days every week.

Job Description:

• We are looking for an experienced IVA/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems.
• This role will involve working with third-party integrations and various communication protocols to enhance CX systems.

Key Responsibilities:

• Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.
• Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.
• Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
• Design, develop, and support advanced IVR applications in an object-oriented programming language.

Required Qualifications:

• Required 7 to 10 years of experience resource.
• Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.
• Experience with third-party integrations and cross-system communication protocols.
• Proficient in software development using object-oriented programming languages.

Preferred Qualifications:

• Experience with building and integrating Google CCAI solutions.