Fraud Chargeback Coordinator

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team.

What You Get To Do

The Fraud & Chargeback Coordinator will play a crucial role in preventing fraud and managing and resolving chargebacks by analyzing transactions, identifying discrepancies, and submitting appeals to the appropriate financial institutions. The ideal candidate possesses a keen eye for detail, excellent analytical skills, and a strong understanding of chargeback processes. This position will perform multiple functions to include but not limited to:

You Will Be Responsible For

• Investigate and resolve irregular online transactions to prevent potential fraud
• Track and document findings to be used for risk assessment and metrics
• Obtains knowledge of both credit and debit card fraud and dispute processing.
• Update and maintain accurate records of all chargeback cases in the company’s database, ensuring timely follow-up and resolution status tracking.
• Analyze transaction histories and patterns to detect potential fraudulent activities or policy violations related to chargebacks.
• Review and analyze incoming chargebacks to determine their validity and accuracy.
• Investigate and gather relevant information to support the resolution of chargebacks.
• Collaborate with internal teams to obtain necessary documentation and evidence for appeals.
• Prepare and submit comprehensive appeals to banks and financial institutions in a timely manner.
• Monitor and track the status of chargebacks, ensuring timely resolution and communication with relevant stakeholders.
  
  

What It Takes To Succeed

• Proven experience in chargeback analysis and resolution.
• Familiarity with payment processing systems and chargeback regulations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Knowledge of applicable laws, regulations, and compliance standards related to chargebacks.
• Have a comprehensive understanding of the chargeback process.
• Decision making/problem solving skills.
• Interpersonal communication skills.
• High school diploma or general education degree (GED) preferred.
• At least one year of chargeback experience preferred.
  
  

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan
  
  

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.