Franchise Business Consultant

Blue Rock Search has partnered with a leading franchise company in the rapidly growing health & wellness industry to identify their next Franchise Business Consultant. As a key member of our team, you will be trained in our Corporate locations (to learn our business model and operations) and play a crucial role in supporting and driving the success of our franchisees. Your focus will be on supporting our franchisees by helping drive revenue growth and unit-level profitability, in addition to providing coaching around operational best practices and brand standards.

Key Responsibilities:

• Support and Coaching: Provide ongoing support and coaching to franchisees, ensuring they are equipped with the necessary tools and knowledge to operate successfully.
• Monitoring and Improvement: Regularly assess and analyze franchisee performance, identifying areas for improvement and implementing strategies to enhance revenue growth, profitability, staff retention, and franchisee satisfaction.
• Coaching Playbook: Further enhance the brand's coaching “framework” and playbook with franchisees (key metrics we coach towards and how we approach business management).
• Compliance and Quality Assurance: Ensure that franchisee operations adhere to our brand standards and comply with industry regulations.
• Building and Networking: Foster strong relationships with franchisees, encouraging collaboration and a community-focused approach.
• Crisis Management: Serve as a liaison between franchisees and our franchisor team and provide support in resolving operational, financial, or reputational challenges faced by franchisees.

Objectives:

• Franchisee Revenue: Achieve growth above baseline for franchisees that you manage.
• Franchisee Profitability and Margin Profile: Improve franchisee bottom-line and margins through coaching around financial targets, cost structure, and operations.
• Customer Satisfaction: Elevate customer satisfaction scores (NPS) through coaching franchisees on enhanced service and experience standards.
• Training and Compliance: Achieve +90% compliance with brand standards and operational procedures across all franchise units that you manage.

Qualifications:

• 5+ years experience in franchise coaching / business management with some past experience in 4-wall operations experience within the health, wellness, beauty and/or hospitality industry.
• Proficiency as a coach – able to set goals, drive accountability while developing empathy, and understanding how to motivate a diverse franchise base with differing backgrounds / needs.
• Ability to analyze P&Ls and connect financial outputs with underlying operational actions / recommendations.
• Ability to deal with stressed counterparties and crisis-management situations.
• Strong communication skills and ability to coordinate between multiple groups (franchisees, franchisor team, vendors, etc.).

Compensation / Benefits:

• Competitive base salary plus annual performance bonus (based on company-wide targets and personal KPIs).

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