Responsible for having strong menu knowledge and delivering food. Delivers exceptional guest service and works with food servers and bus persons as needed to care for the guests.
Essential Functions And Responsibilities
Pre-determines which food plates are for which guests and presents the items without having to ask guest(s) who ordered each plate
Clears and cleans tables to ensure the table is ready for the next guest and transports bus trays to the back-of-the-house for cleaning
Re-sets tables with placemats, silverware and napkins for next guest
Sets condiments according to table standards and pre-busses tables to ensure guests have all utensils and condiments needed
Balance and carry large banquet trays with food to the table
Enthusiastically delivers food orders from the kitchen to the guest tables
Maintains strong knowledge of menu items, beverages and proper garnish and plate specifications; assists Expeditor with garnishment duties, as needed
Prepares “to-go” orders for guests
Replenishes wares in side stations, cleans and maintains beverage equipment and cleans front-of-house areas
Cleans assigned section at the end of shift
Maintains knowledge of hotel services and local activities in order to respond to guest inquiries
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements
Qualifications
At least six months previous experience working in a full service dining venue preferred
Experience providing high-touch guest service expected in an upscale room environment preferred
Must be team-oriented
Ability to use chopsticks
Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
Ability to effectively communicate in English, both written and verbal
Bilingual or Muti-lingual in at least one of the following languages is preferred: Cantonese, Chinese Mandarin, Vietnamese, and/or Korean
High school diploma or equivalent preferred
At least 18 years of age
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Health
Physical Requirements
Regularly walk, stand or stoop, bend and work indoors.
Frequently lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.
Hearing, vision, speech and literacy (critical)
Use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor and outdoor
Smoky and noisy
Extreme hot and cold temperatures, including humidity
Slippery surfaces, chemical agents, and exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
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