Fleet-Customer Service Manager

Job Description Summary

The Fleet-Customer Service Manager will lead customer service management and fleet management processes, and report to the Services Leader, of the GE Vernova Solar and Storage Solutions business.

Job Description

Roles and Responsibilities

• Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders.
• Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery.
• Meet GE business expectations by managing spares orders, action plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE’s reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.
  
  

Required Qualifications

• Bachelor's degree (Engineering field) OR High School Diploma / GED with a minimum of 5 years of field service experience
• Minimum 3 years of customer management experience
  
  

Eligibility Requirements

• Position is a work from home and based in US, with preference for Pittsburgh, PA, Schenectady, NY or Houston, TX and up to 30% travel is required
  
  

Desired Characteristics

• Storage or Solar power plant sales, design, procurement, project management, construction, operations, maintenance, and/or service experience
• Fluent in the English language;
• Strong oral and written communication skills
• Ability to understand technical and commercial conversations
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Ability to work under pressure
  
  

The base pay range for this position is 78,800.00 - 105,000.00 - 131,300.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus and/or VIC incentive bonus.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

• This is a remote position