Fintech/B2B Payments: Account Management Director

Our client is a leader in AP Payments as a Service, specializing in embedded B2B payments. They streamline the payment process by integrating electronic payment and cash flow solutions into accounts payable and procurement software.

Their vision is for finance leaders to decide only "what" to pay, while their software manages the "how" and "when."

The company is a major disruptor in B2B Payments and Fintech, growing revenue by over 100% annually. They've raised over $65M from investors like JP Morgan, Discover, NBH Bank, Mendon Venture Partners, and Valley Bank—who are also customers and partners.

Role Overview:

Lead our company's growth and customer experience strategy. Drive a customer-first mindset across the organization and manage the customer lifecycle to ensure satisfaction and demonstrate our value.

Key Responsibilities:

• Build and lead Account Management teams
• Enhance customer relationships, drive revenue, and ensure excellent service
• Present portfolio and industry best practices
• Communicate customer needs internally to align teams
• Develop processes for standardized customer experiences
• Partner with Sales and Marketing for seamless onboarding
  
  
  

Requirements

• 10+years in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
• 5+years of team leadership experience
• Strong process improvement skills
• Excellent organizational, analytical, and time management skills
• Proficient in Microsoft OfficeSuite
• Ability to work with a diverse workforce and minimal supervision
• Strong problem-solving and communication skills
• Proven track record in meeting revenue targets
  
  
  

Benefits

• Fast-paced start-up environment with experienced leaders
• Opportunities to engage with the latest technologies and make a measurable impact
• Quarterly virtual team-building activities and monthly team lunches
• Competitive salary ($145,000 to $185,000) plus equity
• Comprehensive medical, dental, and vision coverage
• Unlimited vacation policy