Utilizes securities related regulatory precepts and practices to review, analyze, and address escalated operational and service complaints from multiple WIM sources, including client’s Branches and clients. Under general supervision, coordinates with WIM contacts to develop, negotiate, and deliver verbal and written resolution to clients—including regular direct phone communications and written ad hoc correspondence. Manage, organize, and prioritize work pipeline and deliver work output within service level agreements, production standards, and quality expectations. Demonstrate high ethical standards and commitment to a positive customer experience. Learn from peers/partners and share knowledge, tactics, and solutions that leverage best practices and support efficiency.
5+ years of experience in one or a combination of the following: customer contact/service in financial services, administrative support, underwriting, quality assurance, brokerage operations, client account supervision, risk and compliance.
*Successfully completed FINRA Series 7 exam to qualify
Highly Desired qualifications:
• Motivated self starter
• Able to perform duties with minimal supervision
• High attention to detail
• Excellent time management
• Effective communicator
• Acts with integrity in alignment with client’s expectations
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Finance, Analyst, and Production
Industries
Financial Services, Investment Banking, and Investment Management
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