Financial Services Representative (Remote)

The Financial Services Representative position is a full-time employment opportunity. The Financial Services Representative advises new and continuing students with the educational funding plan through their journey to graduation.

Duties & Responsibilities

• Advise new and continuing students with their financial payment options to help fund their education.
• Assist students with the application process, document collection, disbursements and awards, educate on both institutional and academic policies, and guiding them until they reach graduation.
• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.
• Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner.
• Review and ensure student accounts are accurate, invoiced, and future payments are on schedule.
• Contact students for past due balances and monitor payment plans.
• Collaborate with internal departments to resolve student inquiries.
• All other duties as assigned.
  
  

Knowledge, Skills, And Abilities

• Excellent customer service skills
• Attention to detail and strong mathematical skills are required
• Must possess outstanding organizational and time management skills
• Must be able to multitask and prioritize responsibilities
• Ability to communicate effectively, both verbally and written
• Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint
• Strong interpersonal skills
  
  

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through experience required.
• Up to 1 year of relevant work experience may be required.
• One (1) year of experience in an educational setting, finance, contact center, or other applicable customer service role required
  
  

Preferred Qualifications

• Bachelor's Degree preferred.
• Financial Aid experience preferred.
  
  

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 5

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $20.33

Grade Range Midpoint: $25.41

Grade Range Maximum: $30.49

Career Stream and Level: PC1

Job Family: Financial Aid

Job Function: Student Services

For more information regarding this position, please contact us at careers@uagc.edu .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.