Financial Center Manager

Job Description

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262.

POSITION SUMMARY:

Responsibilities include but are not limited to the following:

• Directs and manages all functions of the assigned financial center to provide a high quality of customer service while actively selling banking solutions to increase deposit base of the financial center and consumer loan production
• Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank related professional committees and boards; participates in CRA activities, other bank related functions, community organizations and projects.
• Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations related functions, projects and efforts.
• Generates $1.5M to $2.5M annually in funded loans consisting of commercial and consumer loans (loan size up to $200,000.00), new deposit relationships, loan fees, other fee income and cross-sell solutions on an annual basis. Proficient at documenting and reporting business development and pipeline activity.
• Maintains a sound working knowledge of all products and services offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, and new banking trends, banking laws and regulations, developments, practices and programs.
• Coaches and develops a sales culture of the financial center
• Conducts cold calls on prospective small business customers
• Maintains and develops relationships with existing customers
• Identifies and pursue opportunities that will increase sales, enhance customer’s relationships, and increase market share
• Trains, motivates staff accountable for customer satisfaction, makes sound decisions, maximizes revenues, minimizing operating loses, and manages the performance and growth of the financial center
• Demonstrates consistently professional appearance, image, and represent the CTB Brand
• Acts as a resource for associates by demonstrating extensive knowledge and enthusiasm about banking solutions and management objectives
• Ensures the financial center exceeds the Bank’s professional image, expectations, and represents the CTB Brand
• Handles and maintains confidential matters and information
• Performs cost savings assessments
• Promotes and establish strong, positive, and productive working relationships with all lines of business within the Bank
• Adheres to all policies, procedures, and expectations including customer confidentiality
• Monitors and enforces compliance related policies, procedures, guidelines, and bank’s practices
• Exceeds all established production and other goals, objectives, and expectations
• Delivers consistent excellent quality customer service and establishes relationships in a manner that enhances the overall marketing efforts of the bank
• Supports the Bank’s vision, core values, business principles, goals, and objectives
  
  

QUALIFICATIONS, SKILLS, AND ABILITIES:

• Bachelor’s degree in management, business administration, finance, economics, accounting, or related field
• Three years of branch management, consumer lending, and business development in a retail banking environment
• Understanding of retail banking laws, regulations, policies, and procedures
• Hands on knowledge of consumer, commercial, and mortgage lending experience
• Strong leadership, management, and coaching skills with ability to lead by example and drive team results
• Proven record of successful goal attainment, project development, and staff coordination
• Strong outside business development experience
• Ability to handle and maintain confidential matters and information
• Excellent quality customer service skills and ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank
• Up to date understanding of industry trends and developments
• Must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws
• Ability to consistently demonstrate professional appearance, image, and represent the CTB Brand
• Ability to be a team leader with strong leadership skills
• Excellent analytical and problem resolution and negotiation skills
• Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team, results focused, and detailed-oriented with excellent time management and planning skills
• Ability to comprehend and follow directions and instructions
• Excellent communication skills with ability communicate clearly, concisely, tactfully, and effectively
• Proficient in Microsoft Office (Word, Excel, Outlook, Internet, and working knowledge of FISERV and other retail banking systems)
• Ability to maintain a proactive approach to assignments and multi-task oriented
• Excellent research skills
• Ability to manage multiple tasks, prioritizes work to meet deadlines
• A competitive winning spirit that understands the team concept
• Good organizational and listening skills
• Ability to work through situations and find win-win solutions
• Must be able to manage composure and convey a positive and professional image at all times
• Assertive and demonstrates initiative
• Ability to establish and maintain effective working relationships with co-workers, customers, and representatives of other departments
• Ability to work in a fast paced, high volume environment, and must be adaptable to change
  
  

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:

• Medical, Dental, Vision, and Prescription
• 401(k) Retirement Plan
• Life Insurance
• Accidental Death & Dismemberment
• Short&/Long Term Disability
• Flexible Spending Plan
• Paid Time Off, Vacation, and Holiday Pay
• Tuition Reimbursement
• Employer Assisted Housing Program
  
  

EEO/AA

• Wholesale Membership Program
• Wellness Program
• Employee Assistant Referral Services (EAP)
• Legal Shield Program
• Group Cancer & Accident Insurance Programs
• Worker’s Compensation Program
• Free Banking Services
• Awards and Recognition Programs
• Training & Development Programs and much more
  
  

Company Description

Citizens Trust Bank is an Equal Employment Opportunity/Affirmative Action Employer offering competitive compensation, comprehensive employee benefits and opportunities for career development and advancement. We are committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high quality performance.

Citizens Trust Bank prides itself on offering a full-range of quality banking solutions throughout metropolitan Atlanta, and Columbus, Georgia, Birmingham and Eutaw, Alabama markets. Since its inception, the Bank has remained dedicated to the growth and development of communities through superior banking solutions and extraordinary service.

As an institution of excellence, celebrating over 100 years of success, Citizens Trust Bank continues to champion its commitment to offering customers viable banking solutions with first-class customer service to meet their growing business needs. Delivering on that promise, we continue to be sound and strong, and it is our goal that our customers and associates are too.

Citizens Trust Bank is an Equal Employment Opportunity/Affirmative Action Employer offering competitive compensation, comprehensive employee benefits and opportunities for career development and advancement. We are committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high quality performance. Citizens Trust Bank prides itself on offering a full-range of quality banking solutions throughout metropolitan Atlanta, and Columbus, Georgia, Birmingham and Eutaw, Alabama markets. Since its inception, the Bank has remained dedicated to the growth and development of communities through superior banking solutions and extraordinary service. As an institution of excellence, celebrating over 100 years of success, Citizens Trust Bank continues to champion its commitment to offering customers viable banking solutions with first-class customer service to meet their growing business needs. Delivering on that promise, we continue to be sound and strong, and it is our goal that our customers and associates are too.