Our client is a private university focused on medical and health-related science programs and located in Boston, Massachusetts. The university provides traditional and accelerated programs of study focused on professional education in pharmacy and the health sciences.
For this role, you must be comfortable discussing the details of a student’s bill and conducting necessary outreach in order to ensure students are in good financial standing.
What To Know
Requires onsite and remote work capabilities
Some evening and weekend work will be required
Comprehensive benefits package
Responsibilities
Show superior customer service while being cross-trained to counsel in all areas of financial aid such as filing the FAFSA, applying for student loans, completing the verification process, payment options, payment plans, university charges, and student accounts.
Provide advice and counsel about available financial aid opportunities, eligibility requirements, the application process, and college resources to students and parents in person, over the phone, and via email.
Educating prospective, incoming, and returning students and families on the e-bill process, balance resolution, credit balances, and refund eligibility.
Qualifications
Bachelor’s degree or associate degree with at least 1-year equivalent work experience required.
Strong communication, organizational/analytical, and time management skills
Demonstrated ability to work independently and as a member of a team of a highly motivated and experienced individual
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ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Staffing and Recruiting
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