Field Support Technician

Job Responsibilities

Join Our Team as a Field Support Technician!

Are you ready to make a meaningful impact in ensuring fair elections across South Carolina? The South Carolina Election Commission is seeking a skilled Field Support Technician to join our dedicated team.

Why Join Us? As a Field Support Technician, you will play a crucial role in supporting our county boards of voter registration and elections. You'll have the opportunity to apply your technical expertise and problem-solving skills to ensure the reliability and functionality of voting systems, contributing directly to the democratic process.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and voting equipment related issues promptly and professionally.
• Calmly resolve conflicts and navigate potentially frustrated customer situations.
• Troubleshoot and resolve technical problems reported by end-users, including inspection and diagnosis of equipment failures.
• Perform testing on voting system hardware and software components to ensure usability.
• Perform voting system equipment updates, preventative maintenance, and service.
• Install, test, and configure new equipment, software, printers, and other peripheral devices.
• Perform county system backups and ensure data integrity.
• Create and update user accounts, passwords, and permissions in accordance with established procedures.
• Collaborate with agency staff and vendor support to escalate and resolve complex technical issues, ensuring timely and effective problem resolution.
• Complete service reports and maintain organized records of all internal and external technical support activities.
• Document technical procedures, troubleshooting steps, and support activities in a clear and concise manner.
• Provide technical training and guidance on voter registration and election related technology and ensure users are equipped with the necessary knowledge to effectively utilize those resources.
• Establish and maintain good relationships with colleagues, county personnel, vendors, and other stakeholders.
• Stay up to date with emerging technologies and industry trends, proactively recommending improvements to enhance the overall IT infrastructure and user experience.
• Contribute to the development and maintenance of division policies and procedures.
  
  

If you are passionate about technology, dedicated to customer service excellence, and ready to make a difference in your community, we encourage you to apply for the Field Support Technician position with the South Carolina Election Commission.

Minimum And Additional Requirements

Potential job candidate must have an Associate’s degree in computer science, information systems or related field of study, and possess significant experience in information technology, systems installation, repair, and maintenance, or technical support. CompTIAA+ certification is required.

Preferred Qualifications

A Bachelor’s degree is preferred. CompTIA Network+ or other Information Technology Certifications desired, as well as customer service and training experience.

• Proven experience as a Field Support Technician or similar role, preferably in a governmental or election-related environment.
• Solid technical background with the ability to diagnose and resolve technical issues.
• Familiarity with voting system hardware and software is a plus.
• Excellent communication skills with the ability to interact professionally with diverse groups, including election officials and IT professionals.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work independently and as part of a team, with a strong sense of accountability.
• Detail-oriented with excellent organizational skills.
• Flexibility to travel within South Carolina and occasionally work non-standard hours as needed.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
  
  

Additional Comments

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Additional Comments

The South Carolina State Election Commission is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Election Commission offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid parental leave
• S.C. Deferred Compensation Program available ( S.C. Deferred Compensation )
• Retirement benefit choices *
• State Retirement Plan ( SCRS )
• State Optional Retirement Program ( State ORP )
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.