Field Services Engineer (Semiconductor Equipment)
Field Services Engineer (Semiconductor Equipment)
Prosum
Greater Phoenix Area
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There are several full-time/direct-hire Field Services Engineer positions with a growing international semiconductor equipment provider with a presence in Chandler, AZ. This role will be 90% onsite and the rest remote. Please note that there will be considerable travel domestically (roughly 70-80%) for the first 6-9 months for training purposes before transitioning to fully support Chandler, AZ. Semiconductor industry experience is required.
Job Description:
- This position is responsible for providing field service engineering activities to Company customers independently
- This position troubleshoots more complicated products and problems
- Receives service calls from customers
- Determines customer need or problem and responds accordingly
- May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site
- Performs preventative maintenance on Company products
- Establishes and manages a local maintenance service
- Provides liaison between customer and applications programmer for customer requests involving change in applications
- Researches market needs and customer applications of Company products
- Submits application report to management in a timely manner
- Supports sales activities and establishes and maintains good relationship with customers
- Participates in sales meetings as required
- Provides training to other Company field service engineers as needed
- Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner
Requirements:
- Bachelors degree in Mechanical or Electrical Engineering or equivalent field
- At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry
- Desire to be customer facing
- Occasional travel domestically to other client cities as needed
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Seniority level
Associate -
Employment type
Full-time -
Job function
Engineering -
Industries
Semiconductor Manufacturing
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Medical insurance -
Dental insurance -
Vision insurance -
401(k) -
Paid maternity leave -
Paid paternity leave -
Commuter benefits -
Student loan assistance -
Tuition assistance -
Disability insurance
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