The Field Services Engineer provides significant technical expertise and engineering solutions to customers and sales. Also, resolves a variety of technical issues relative to scheduling, installations, troubleshooting and reporting and works to ensure customer satisfaction through quality of work and service.
This position is a critical point of contact with OEM and end-user customers relative to scheduling, execution and reporting of field service activities involving Parker *** Sensing & Monitoring products as well as acting as a technical support resource for Sales.
Job Core Responsibilities
Perform installations, commissioning and trouble-shooting of Parker *** Sensing & Monitoring hardware and software products and solutions on a wide variety of machine types encountered in the Oil & Gas, Power Generation, Pulp & Paper, and other process industries for OEM and end-user customer.
Coordinate different personnel, supervise mechanical and electrical sub-trades, and other groups involved in the fulfillment of the service contracts.
Ensures the service is executed in accordance with contractual agreements to assure customer satisfaction through quality and service.
Communicates significant technical knowledge effectively and acts as a professional resource for colleagues.
Assessment of job site safety.
Support Sales, promote Parker *** Sensing & Monitoring products and services and support the growth initiatives of the business.
Driving customer satisfaction through problem solving, quality of work and safety.
Understand contractual commitments and ensure the service is executed in a timely manner and in accordance with the customer's schedule.
Assure service is executed in accordance with the cost allocations that are budgeted, including direct cost and labor hour management.
Identify problems and take the initiative to eliminate those problems for project and service event success.
Complete installation documentation.
Timely completion of standard service reports, invoicing packages, expense reports and other administrative requirements.
The primary duties in this job require analysis, interpretation or deductions from facts, available information and data. Requirements involve the comparison and the evaluation of possible results or solutions after considering various possibilities and making recommendations and/or decisions accordingly using professional judgment. Consistent exercise of independent judgment and discretion in matters of significance.
Job Specifications
Education: Bachelor degree in Electronics or Mechanics or similar Engineering degree required
Years' Experience: 2+ years of Field Service experience preferred
Skills
Energy and/or Oil & Gas industry experience preferred
Knowledge of rotating machinery operation and controls systems preferred
Familiarity with tools including but not limited to: proximity probe test kits, shaker tables, thermocouple calibrator, RTD calibrator, handheld DMM, function generator, power supply, oscilloscope and basic hand tools preferred
Strong electronics and mechanical trouble shooting skills; hands-on approach; knowledge of machinist tools and electrical trade; ability to read, interpret, and understand mechanical and electrical prints
Ability and willingness to travel (up to 75%) domestically and internationally on a limited basis required
Must have valid driver license and passport
During peak seasons may work significant overtime
Proficient with computers (including MS Office)
Experience Using AutoCAD Preferred
Familiarity with computer network systems preferred
Demonstrate authority and assurance dealing with people
Excellent written and oral communication skills, public presentation and training skills to convey concepts to business and technical personnel
Effectively communicate technical opinions and recommendations to customers based on supporting data and analysis
Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines
Ability to set and meet aggressive targets and work under stressful working conditions
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Zortech Solutions by 2x