Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY:
Reporting to the Field Service Operations Manager, this role is responsible for supporting the Field Service Technicians that serve as level 1 technical support for Blue Bird Dealers & Fleet customers, primary support for delivery breakdowns and in field support for repair projects beyond a Blue Bird Dealers service capability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervises, mentors & supports a team of Field Service Technicians.
Supervises & supports the Customer Service Representative(s) for Ford support.
Ensures level 1 technical support work load is supplemented in the absence of FST’s.
Cultivate a culture amongst the team that thrives off of learning new diagnostic and tactical strategies.
Identifies potential systemic field issues, compiles the data, and collaborates with the Field Service Operations Manager to strategize solutions.
Organize and prioritize the deployment of field service personnel to various customer locations and ensure efficient use of resources and timely completion of service tasks.
Maintain strong relationships with customers to ensure satisfaction with service delivery by addressing and resolve customer issues promptly and effectively.
Maintain accurate and detailed records of service activities, including work performed, parts used, and customer feedback.
Perform other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Strong technical background with expertise in school bus and/or medium duty vehicle applications.
Product familiarization for all sub-systems on school bus and/or medium duty vehicle products.
Fluency in traditional data analysis mechanics and presentation.
Fluent in CAN data capturing strategies.
Excellent communication and customer relation skills.
Strong problem-solving abilities and attention to detail.
Proven track record of working independently, following-through and solving problems quickly.
Ability to work under pressure and manage multiple tasks simultaneously.
Excellent leadership and team management skills.
Must be willing to travel as needed to meet operational needs and oversee field activities.
Flexibility to work outside normal business hours when required, including weekends and evenings.
EDUCATION AND EXPEREINCE:
Blue Bird Associates level certification or ability to obtain certification in first 60 days of employment.
Class B CDL w/School bus & Air Brake Endorsement, or the ability to obtain first year of employment.
2+ years of automotive manufacturer (OEM) engineering level technical service support.
3+ years of experience using Microsoft Office suite.
1+ years of Leadership / Direct Report Management experience.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird’s winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees. We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Blue Bird Corporation by 2x