Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers' operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 300 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.
KPI Field Services are critical to the support and care of our customers. Our Field Service Technicians are the client facing portion of our Lifetime Services Department. Field Service Technicians interface with our customers daily, keeping their systems up and running, ensuring optimal performance.
We are looking for a Field Service Technician II to perform all customer support duties and responsibilities relating to KPI products, including preventative maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up assistance, operator maintenance and user training, and promotion of company services as required. When not actively providing field support, our technicians will be training, preparing field activity reports, helping provide hotline customer service for problem resolution, and assisting with continuous improvement initiatives.
Essential Job Accountabilities
Provide scheduled preventative maintenance to contract customers as assigned
Provide on-demand corrective, 24/7 emergency, and paid services to customers as required
Assist with start-up services as needed, working closely with the assigned installation specialists
Report product quality issues to assigned Field Service Manager and file reports as directed/required
Train KPI customers on system and maintenance operations
Assist customers with part orders, consumables, repair and return of defective parts, and requests for information
Requirements
High School / Trade School graduate or above
3-6 years field service experience preferred
Strong mechanical and electrical knowledge of Material Handling Equipment (MHE)
Self-starter with proven organization and problem-solving skills
Strong oral and written communications
Ability to read and understand equipment manuals and electrical schematics
Ability to learn and comprehend software programs to assist in the troubleshooting and maintenance of systems
Practice safe work habits and abide by the safety rules in accordance with our client
General knowledge and understanding of PLCs. i.e. inputs and outputs to and from devices
Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly
Ability to use hand and power tools
Ability to use forklifts and personnel lifts (scissor lifts and boom lifts)
Ability to weld mild steel (optional)
Ability to install air piping. Copper or Aluminum (optional)
Travel required on average up to 70%
Must be able to lift 75 lbs., walk long distances, and stand for long periods of time
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Health Care Concierge Service
401(k) Retirement Plan (Pre-tax & Roth)
Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
Wellness Program with gift card redemption and wellness challenges
Paid Time Off (Vacation, Sick & 10 Holidays)
Training & Development
KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Primary and Secondary Education and Non-profit Organizations
Referrals increase your chances of interviewing at KPI Solutions by 2x